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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
Library Read More Anja Aucamp
Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

Chad le Clos to address graduandi
2012-09-19

Chad le Clos
19 September 2012

A pleasant surprise awaits graduandi at this year’s Spring Graduation Ceremony at the University of the Free State (UFS) on Thursday 20 September 2012.

Olympic gold medalist and swimming sensation Chad le Clos will be the guest speaker at the morning ceremony at 10:15, as well as the afternoon ceremony at 15:15. Both ceremonies take place in the Callie Human Centre on the Bloemfontein Campus.

The Olympic champion will sign autographs at the Lindsay Saker Aquatics Centre on the Bloemfontein Campus at 13:30. Everyone is welcome to attend this session. Admission is free.

The programme for the respective ceremonies is:

10:15 the Faculty of Economic and Management Sciences will award 132 qualifications, the Faculty of Health Sciences 80 qualifications and the Faculty of Natural and Agricultural Sciences 146 qualifications.

15:15 the Faculty of the Humanities awards 160 qualifications, the Faculty of Education 89 qualifications, the Faculty of Law 20 qualifications and the Faculty of Theology five. 
 

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