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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
Library Read More Anja Aucamp
Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

Springbok call-up tops Rhule’s dream season
2012-11-01

Raymond Rhule
Photo: Gallo Images
31 October 2012

We can add yet another name to our already impressive list of Springbok rugby players. Raymond Rhule has been included by Heyneke Meyer as one of five uncapped players for the Springboks’ upcoming European tour.

The nod from the selectors caps a tremendous year for the Ghanaian-born star. The former Technical High School Louis Botha pupil and current UFS student rose through the South African rugby ranks at a rate which can only be described as spectacular.

He was part of the Shimla team which competed in this year’s under-20 and senior Varsity Cups that culminated in inclusion in the victorious South African team at the under-20 World Cup.

Since then, he has been a fixture in the Free State Cheetah team in both the Vodacom Cup and the premier local rugby competition, the ABSA Currie Cup, gaining praise for his performance from the public and rugby experts along the way.

The 19-year-old wing has been the stand-out performer for a troubled Free State Cheetahs outfit, who had to see off the Eastern Province Kings in relegation playoffs to stay in the top division of the ABSA Currie Cup.

In an impressive season, Rhule scored eight tries, earning him the spot as the competition’s top try scorer.

Among a raft of awards, Rhule was announced as the UFS Junior Sportsman of the year for 2012 in October and has been nominated as the South African Rugby Union’s (Saru) Young Player of the Year.

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