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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
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Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

Almost there…final date for exams is 17 November 2012
2012-11-16

A student enjoys a free moment on one of our art pieces on the Bloemfontein Campus.
Photo: Renè-Jean van der Berg
14 November 2012

The Year-end exams will come to an end this week, with more Kovsie students returning home to start their vacation. The final date for exams is 17 November 2012. Students who were unable to write at the first opportunity due to illness or other obligations, as well as those wanting to improve their marks, will have another opportunity with the supplementary opportunity exams starting on 26 November 2012. The final date for these exams is 8 December 2012.

Ian Hartley, a third-year student in Social Sciences, is one of the students who are still on the Bloemfontein Campus. Ian writes his final paper on Friday and says he is looking forward to the holidays. He will leave for Port Elizabeth in December to attend the South African Universities’ cricket tournament.

Ntheboheng Mopeli is also still on Campus. The third-year LLB student will write her two final papers this week.

Tabisa Tandathu, a first-year BSc student, wrote her final paper this week and will still be on Campus for another week before returning to her home town in the Eastern Cape. “I look forward to spending time with my family.”

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