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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
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Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

Gateway Parent Orientation
2012-11-16

Photo: Supplied
16 November 2012

Information session for parents and guardians of prospective students on the Bloemfontein Campus on 1 December 2012.

Parents and guardians will have the opportunity to obtain more information on what awaits their children when they arrive at the UFS in 2013.

From 9:00 to 10:00, there will be a welcoming session. After this, from 10:00 to 12:00, parents will have the opportunity to attend sessions by the various faculties in the lecture halls. Parents can also visit the different information points to have their questions answered.

The following sections form part of the information points:
- NBT
- Students’ Representative Council
- Residence and Housing Affairs
- City Residences
- Student Affairs
- Unit for Students with Disabilities
- Unit for Prospective Students and many others.

Venue: Auditorium, Economic and Management Sciences Building, Bloemfontein Campus (directions will be clearly indicated on Campus).

For more information contact Cornelia Faasen at faasenc@ufs.ac.za or +27(0)51 401 9102.

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