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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
Library Read More Anja Aucamp
Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

Faculty of Law bids farewell to Prof. Andries Raath
2012-11-27

Prof. Andries Raath and some of his colleagues during his farewell held in the Bobbert Room of the CR Swart Building. From the left are: Prof. Loot Pretorius, Dr Ilse Keevy, Prof. Andries Raath, Prof. Johan Henning and Prof. Gerhard Fick.
Photo: Christiaan van der Merwe
27 November 2012


The Faculty of Law had to bid farewell to another stalwart in Prof. Andries Raath last week. Prof. Raath retired after more than 30 years of service to the university.  Prof. Johan Henning, Dean of the Faculty of Law, described it as a day of “great personal sadness” due to the loss of a person who had made such a tremendous impact in the faculty, both at a personal and an academic level.

Prof. Raath was praised for his academic prowess and relationship with students who referred to him as a “real professor”, and doctoral students who often saw him as a father figure. For his part, the avid Anglo-Boer War buff thanked long-time as well as newer colleagues, whom he said had all left an imprint on him in some way or another.  He urged his former colleagues to maintain the “precious academic heritage” of the faculty, in which his personal career also had numerous highlights.

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