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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
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Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

UFS saddened by the passing of MEC for Health
2012-12-03

03 December 2012

The University of the Free State (UFS) is deeply saddened by the passing of the MEC for Health in the Free State provincial legislature, the Honourable Ms Fezi Ngubentombi.

She had attended a rally and the launch of a day-care centre with pres. Jacob Zuma in Qwaqwa on Saturday. MEC Ngubentombi and one of her bodyguards, Sergeant BC Motaung, were killed in the single vehicle crash on Saturday night just outside Bloemfontein.
 
MEC Ngubentombi was a strong partner in the development and transformation of the Health Sciences at the UFS and will be sorely missed. She also supported the UFS with the work done around the Charlotte Maxexe Memorial Lecture.
 
In the words of the Vice-Chancellor and Rector, Prof. Jonathan Jansen: “MEC Fezi, as she was fondly known, was a decent human being, a committed activist, and the consummate professional in the way we worked together to advance health and health education in the province.”

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