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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
Library Read More Anja Aucamp
Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

Dreams come true
2014-06-11


Lizelke Klindt – part of the Kovsie family

 

“To be a Kovsie is awesome.” This is how Lizelke Klindt starts the conversation.

Who is Lizelke?

She is one of our top emerging academics. Expanding on her BSc in Astrophysics, she obtained an honours degree in Physics this year – cum laude – earning her the Dean’s and Senate Medal.

At this year’s Kovsie Open Day on the Bloemfontein Campus, Lizelke beamed across the stage at prospective students and their parents – embodying true Kovsie pride.  

Her academic journey has just begun, though. Lizelke is currently doing her MSc in Astrophysics. Her thesis focuses on the ‘Multi-wavelength Analysis of Unidentified Active Galactic Nuclei in the Fermi 2LAC Catalogue’.

“This will allow me to travel around to collect my own data and will broaden my skill set in order to reduce the various data,” she says.

Her achievements have gone hand in hand with hard work and grapping every opportunity the university has to offer, she admits. She also has a lot of praise for our university for offering research opportunities to graduates in their respective fields.  

“My studies have allowed me to travel a lot and to meet people from all over the world. I have made friends in Germany, Poland, Australia and other European countries.

“And the best part of it all is I get to fly a lot. I absolute love it. And if there was such a thing as a second life, I would definitely be a pilot or hopefully an astronaut. It’s a good feeling to be part of the Kovsie family.”

Lizelke plans to continue onto her PhD in the coming years. And then? She fervently wishes to get a post-doctoral position at the very same university that opened a world to her that she loves passionately. A world she has dreamt of since childhood.

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