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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
Library Read More Anja Aucamp
Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

Kovsies get a free pass
2014-06-23

As from this year, a fee of R20 is charged to park on the Bloemfontein Campus during the Vryfees arts festival. All staff and students of the UFS with valid cards will be able to park for free, though.

The cost of a ticket is R20 per day or R60 for the entire week (Tuesday 15 July to Saturday 19 July 2014). The parking ticket is issued per car and is valid for the entire day. You can therefore enter and leave the campus as many times as you like for that particular day. Parking will be free on Sunday 20 July 2014.

You can buy your parking tickets in advance from Computicket. Tickets will also be available at the gates. Two Computicket representatives will be present at each gate to sell tickets and collect ticket stubs.
 
These fees are only applicable to visitors of the Vryfees festival – not to university staff, -students or campus guests.

Kovsies who present their valid staff or student cards will have free access to the campus. All service providers, shop owners, conference attendants and other guests of the university will be provided with complimentary tickets for the duration of the Vryfees.

The university – as partner of the festival – will channel the funds from these tickets towards financing art projects in collaboration with the Vryfees.

All five gates of the university will be in use during the festival:
• Main gate (Nelson Mandela Drive),
• Roosmaryn (Badenhorst Street),
• Medical Faculty (corner of DF Malherbe and Wynand Mouton Drives),
• Agriculture (DF Malherbe Drive) and
• the top gate close to Tempe (Fürstenburg Street).

Golf carts will ensure convenient transport to festival-goers between venues and parking areas.

For any further information, phone Maritsa Barlow on +27(0)51 404 7947 or +27(0)76 285 8387.

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