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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
Library Read More Anja Aucamp
Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

When hockey becomes a part of you
2014-06-25

Izelle Lategan, a fourth-year BSocSci (Human Movement Sciences) student at our university, continues to fly the Kovsies’ flag high on national level.

In December 2010, Izelle made her debut for SA hockey against Argentina. Among her greatest achievements wearing our country’s colours, are:

  • she scored a hat trick against India in Ireland in 2012 (SA won that game 3-2), and
  • she was captain of the Junior World Cup U/21 team in Germany this year.

“Representing the country amounts to a lot of pressure. I managed to get through by working hard and putting in extra training hours in order to achieve all these,” she says. “When you have a setback, don’t step back, but rather make a comeback!”

She appreciates the support she receives from her family, friends and coach – especially when on international tours. “Even though they can’t make it to all my games, they try hard to show their support when they can,” she added.

Izelle’s focus is now on representing Kovsies at the South African Student Sports Union (SASSU) games in Pretoria from 30 June – 4 July 2014. She is currently resting from national duty, since she wants to complete her undergraduate studies this year, but aims to return next year.

Her long-term goal is to play at the 2016 Olympics in Brazil.

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