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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
Library Read More Anja Aucamp
Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

And the Best Managed Residence is…
2014-10-27


As examinations draw near and the end of the year is around the corner, residences want to know who the best of the best is.

During the 2014 Residence Awards on 22 October, the UFS announced their best managed residences of the year at the Bloemfontein Campus.

Wag-’n-Bietjie walked away with the spoils of the evening, winning both best managed female residence, and best managed residence overall. Armentum claimed the title of best managed male residence, while Sonnedou was named as the best managed day residence.

Further results for overall best managed residences and other categories are as follows:

Best Managed Residence
Male Residences:

  1. Armentum
  2. JBM Hertzog
  3. Karee

Female Residences:

  1. Wag-‘n-Bietjie
  2. Roosmaryn
  3. Soetdoring

Day Residences:

  1. Sonnedou
  2. Imperium
  3. Marjolein

Overall Ranking:

  1. Wag-‘n-Bietjie
  2. Armentum
  3. Roosmaryn

College
  1. South College (Armentum, Emily Hobhouse, Marjolein, NJ vd Merwe, Villa Bravado)
  2. East College (Arista, JBM Hertzog, Kayalami, Roosmaryn, Legatum, Sonnedou)
    and North College (Madelief, Tswelopele, Vergeet-my-Nie, Veritas, Welwitschia)
  3. Central College (Akasia, Kagiso, Karee, Soetdoring, Wag-‘n-Bietjie)
    and West College (Abraham Fischer, Conlaurês, Imperium, Kestell, Outiniqua)

Environmental Affairs
Male Residences:     JBM Hertzog
Female Residences:  Wag-‘n-Bietjie
Day Residences:        Sonnedou
Overall Winner:           Sonnedou

Diversity
Male Residences:                               JBM Hertzog
Female Residences:                          Akasia 
Day Residences:                                Arista
Best Improved Male Residence:         Villa Bravado
Best Improved Female Residence:    Kestell
Overall winner:                                    Akasia

Executive Portfolios
Male Residences:                               Tswelopele
Female Residences:                          Wag-‘n-Bietjie
Day Residences:                                Imperium
Best Improved Male Residence:         Tswelopele
Best Improved Female Residence:    Marjolein
Overall Winner:                                   Imperium

Academics
Male Residences:                               Outeniqua
Female Residences:                          Wag-‘n-Bietjie
Day Residences:                                Imperium
Best Improved Male Residence:         Imperium
Best Improved Female Residence:    Marjolein
Overall Winner:                                   Wag-‘n-Bietjie

Finance
Male Residences:                               Armentum
Female Residences:                          Roosmaryn
Day Residences:                                Imperium
Best Improved Male Residence:         Villa Bravado
Best Improved Female Residence:    Kestell
Overall Winner:                                   Armentum

Culture
Male Residences:                               Abraham Fischer
Female Residences:                          Wag-‘n-Bietjie
Day Residences:                                Sonnedou
Best Improved Male Residence:         Armentum
Best Improved Female Residence:    Akasia
Overall Winner:                                   Wag-‘n-Bietjie

Sport
Male Campus and Day Residences:           Armentum
Female Campus and Day Residences:      Wag-‘n-Bietjie
Best Male RC Sport:                           Armentum
Best Female RC Sport:                      Sonnedou

First-Years
Male Residences:                                                       Armentum 
Female Residences:                                                  Welwitschia
Day Residences:                                                        Sonnedou
Best Improved Male and Female Residence:            ConLaurês and Outeniqua
Overall Winner:                                                           Armentum

Prime
Male Residences:                               Tswelopele
Female Residences:                          Wag-‘n-Bietjie
Day Residences:                                Arista
Best Improved Male Residence:         Tswelopele
Best Improved Female Residence:    Arista
Overall Winner:                                   Tswelopele

Social
Overall Winner:                                   Karee
Best Improved Residence:                 Kestell

Economic and Management Sciences

Education

Health Sciences

The Humanities

Law

Natural and Agricultural Sciences

Theology and Religion

Open Distance Learning

Business School

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