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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
Library Read More Anja Aucamp
Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

SA one of the leading countries for female researchers
2014-10-28

South Africa is one of the leading countries for female researchers, with women constituting about 40% of the research field, says Minister of Science and Technology, Naledi Pandor.

The Minister made these comments during the Public Lecture of the Faculty of Education on our Bloemfontein Campus on Friday evening 24 October 2014. Minister Pandor urged female students to seize the opportunities in science and technology that has been made available to them since 1994.

"Forty percent of South Africa's researchers are women. Of the 40 000 researchers in universities, science councils and business shown by our latest research and development survey records, nearly half are women. That makes South Africa one of the leading countries for female researchers," said the Minister.

Minister Pandor said that the rights and status of women in South Africa had been greatly advanced since South Africa became a constitutional democracy. "It is well known that better educated women are better for a country's social and economic development," she added.

Minister Pandor pointed out that research skills were some of the most sought-after skills in the world, and encouraged women graduates to start dominating in the research and laboratory fields, where men continue to reign supreme.

"Knowledge and innovation, rather than capital and labour, are the drivers of economic growth in all countries. The current affluence of high-income countries has been massively increased by their investment in science and new technologies."


Full lecture

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