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Library sets trend with accredited research

10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp

Library Read More Anja Aucamp — Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

Study on school violence shows the secondary school environment compels learners to be armed

2015-01-26

The secondary school environment apparently compels learners to come to school armed. This is according to a study done by Dr Lynette Jacobs, a lecturer at the School of Education Studies at the University of the Free State.

In her study, Dr Jacobs found that learners from more affluent schools carry noticeably more weapons than learners in less affluent schools. Learners in the lower grades of secondary schools also use and carry more weapons than learners in the higher grades.

Dr Jacobs says while many reasons for school violence can be noted, such as to forcibly take the victims money and food, racial differences, religious differences, as well as the immigrant status of one of the parties involved, these were reasons indicated by less than 10% of the participants in the study.

“There is no single explanation for the threat of violence at schools and most acts of school violence appear to happen randomly, often out of instant retaliation.”

For the study, Dr Jacobs did surveys at schools across three provinces in South Africa.

“Although it varies in levels of seriousness, incidences of physical violence and verbal cruelty consistently occur at South Africans schools. I found that learners are furthermore regularly mocked, insulted, cursed and humiliated by peers.”

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