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Library sets trend with accredited research

10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp

Library Read More Anja Aucamp — Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

Four Kovsies play in the Chile/Belgium series

2015-02-10

Nicole Walraven, Lethabo Maebana (SRC: Media and Marketing), Tanya Britz, Kerry-beth Berry (SRC: Day- and Commuting Students), Cornelle Botha, Liné Malan, and Dominique De Gouveia (SRC: Sport)

Tanya Britz, Nicole Walraven, Cormelle Botha, and Liné Malan turned out for the Protea hockey team in the two series against Chile and Belgium in Cape Town from 22 January to 2 February.

Britz has been playing for the senior Protea team since her matric year at Sentraal High School, but for Walraven, Botha, and Malan this series marked their debut for the senior national hockey team. The series against Chile and Belgium both ended in draws for the Protea women’s team.

Shortly before the end of the series against Belgium, the three Kovsies making their debut for the senior national hockey team had the following to say to the Volksblad:

“It was unbelievably inspiring to stand next to these incredible players wearing the Green and Gold and to sing the national anthem in front of a home crowd. It was worth all the hard work and dedication. The support and acceptance of my team mates helped calm my nerves when the whistle blew. It was such an honour – it still feels like a dream. (Nicole Walraven)

“It is an indescribable feeling, something that I dreamt about for years. The nerves niggled before the game, but it was such a huge privilege and honour to play in the Protea colours.” (Cornelle Botha)

“It’s difficult to describe the feeling a person experiences when you sing the national anthem wearing the Green and Gold. It was a feeling of pride; the accompanying excitement felt as if I had a thousand butterflies in my stomach. It’s a moment I shall never forget and a dream come true.” (Liné Malan)

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