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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
Library Read More Anja Aucamp
Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

Unbeaten and hosting the Varsity Cup final
2015-03-31

Not only will UFS Shimlas rugby team host their first-ever Varsity Cup final in Bloemfontein, but they still remain the only unbeaten side in this year’s tournament.

Shimlas knocked the defending champions, the University of Cape Town Ikeys team, out of the tournament during the semifinal in Bloemfontein on Monday 30 March 2015, beating the visitors 21-10. In Pretoria, North-West University’s Pukke crushed  top-of-the-log University of Pretoria Tukkies with a close-edged 29-28 win in the other semifinal.

It was the first-ever home semifinal for Shimlas. The home side showed determination from the start of the match when No.8 Niell Jordaan crossed the line early on for the first try of the clash. Shimlas’ Niel Marais was successful with the kick at goal, giving the home side an 8-0 lead..

Shortly afterwards, the Ikeys scored their first try of the match, but were unsuccessful with the conversion kick. Shimlas struck back with a driving maul where flank Daniel Maartens scored the second Shimlas’ try of the night, taking the scoreboard to 16-5 after yet another conversion by Marais.

Ikeys managed to get another unconverted try shortly before the halftime break, leaving the score at 16-10 after the first 40 minutes, with just two conversions separating the teams.

The second half saw less action, but Shimlas’ left wing Maphutha Dolo scored his team’s third and final try of the match, putting them in a 21-10 lead minutes before full time.

Shimlas will host Pukke for this year’s Varsity Cup final on Monday 13 April at 19:00 at Shimla Park, UFS Bloemfontein Campus.

Player that Rocks: Daniel Maartens

UFS Shimlas point scorers:
Tries: Niell Jordaan, Daniel Maartens, Maphutha Dolo
Cons: Niel Marais (2)

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