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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
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Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

Champion Shimlas coach takes charge of Dream Team
2015-04-14

 

UFS Shimlas rugby team thrashed North-West University (NWU) Pukke 63-33 to claim their first ever Varsity Cup title at Shimla Park on Monday 13 April 2015.

And the good news keeps coming for the undefeated 2015 Varsity Cup champs as their coach, Franco Smith, will be in charge of the Varsity Cup Dream Team to face off against the Junior Springboks at Danie Craven Stadium in Stellenbosch on 21 April.

Four Shimlas players will also join their coach for the clash in Stellenbosch. Shimlas wing, Maphutha Dolo, and flanker, Henco Venter, are set to be in the starting line-up, while Gerhard Olivier (also flanker) and Mthokozisi Mkhabala will be on the bench.

Smith will be head coach for the Dream Team, and will be assisted by Hendro Scholtz (also from Shimlas staff) and David Manual (University of Pretoria Tuks). Quintin van Rooyen will be team manager and Tanya Green, the physio, both from Stellenbosch University Maties. UFS sport scientist, Timothy Qumbu, will see to the Dream Team’s fitness and conditioning.

Varsity Cup Dream Team:
 

15 Rhyno Smith (NWU-Pukke)
14 Maphutha Dolo (UFS-Shimlas)
13 Rowayne Beukman (NWU-Pukke)
12 Daniel Kriel (UP-Tuks)
11 Jean-Paul Lewis (Maties)
10 Innocent Radebe (UKZN-Impi)
9 Dillon Smit (NWU-Pukke)
8 Jeandre Rudolph (NWU-Pukke)
7 Henco Venter (UFS-Shimlas)
6 Wiaan Liebenberg (UP-Tuks)
5 Reniel Hugo (captain) (UP-Tuks)
4 Irne Herbst (UP-Tuks)
3 John-Roy Jenkinson (NWU-Pukke)
2 Chad Solomon (UCT-Ikeys)
1 Johan Smit (NWU-Pukke)

Replacements:
 

16 Nqobisizwe Mxoli (UP-Tuks)
17 Jaco Visagie (UP-Tuks)
18 Dayan van der Westhuizen (UP-Tuks)
19 Walt Steenkamp (NWU-Pukke)
20 Gerhard Olivier (UFS-Shimlas)
21 Mthokozisi Mkhabela (UFS-Shimlas)
22 Johnny Welthagen (NWU-Pukke)

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