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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
Library Read More Anja Aucamp
Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

Armentum make their mark on Barefoot Day
2015-08-19


On a cloudy day when it seemed that no one would be willing to take off their shoes, Armentum men’s residence and Put Foot Foundation supporters stepped out in their numbers to provide shoes for less fortunate school children.

With a R10 donation, supporters could dip their feet in paint in order to make their mark on the blank canvas in support of this good cause. The main aim of barefoot day is to tackle the daily plight and indignity of school children.

The Armentum students kicked off the event on the Red Square at the UFS Bloemfontein Campus, where they were partnered by the Institute for Reconciliation and Social Justice.

On the day, Dr Choice Mokgetha, Vice-Rector: External Relations, and Prof Nicky Morgan, Vice-Rector: Operations, made a contribution of R1000 for all the foot prints made on the canvas.

“The idea was conceived by the residence and RC Culture, Thapelo Makhubalo. Joining hands with the Institute for Reconciliation and Social Justice made it possible for us to make it an even bigger event. “Since I work at the Institute, and they work with human rights, it was easier to get them on board,” said the Prime of Armentum, Eddie de Wet.

At the end of the event, the blank canvas was filled with footprints supporting the initiative. All proceeds will be used to put shoes on the feet of children.


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