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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
Library Read More Anja Aucamp
Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

NSH breaking the cycle of poverty
2015-09-28

In was a joyous occasion for the Hlomuka family when their last-born walked across the stage to receive her degree. Spontaneous ululating sounded from the crowd as Nozipo Hlomuka knelt before the Chancellor of the University of the Free State (UFS), Dr Khotso Mokhele, who conferred her degree.

“At that moment, I thought ‘this is really and finally happening’,” says the young teacher from Qwaqwa, who received a B Ed degree at the spring graduation.

At that moment time stood still for Nozipo, who once believed that, because of financial difficulties, this day would never come.

Across our three campuses, there are many students in similar positions to Nozipo. As many as 60% of students on our campuses are food-insecure, and suffer from hunger. The No Student Hungry Bursary Programme as established in 2011 to provide food-insecure students with a modest food bursary.

In 2014, just when Nozipo thought she could no longer continue studying, she became the recipient of an NSH-bursary.

Although receiving a degree is a huge achievement for Nozipo, her parents, too, were overcome with emotion, to see the first of their five daughters reach this academic milestone. Having only finished grade 8, Mrs Notula Hlomuka, Nozipo’s mother, says it was important for her to see her children finish school, at least. Mrs Hlomuka sold fruit and vegetables which provided the family’s only income.

“It was not always easy. It was never easy. Sometimes, there was no money and not enough to eat, and your children must go to school hungry. We could not afford new clothes for all the children, and the school uniforms were handed down to the younger sibling ending with Nozipo. Those were difficult days. It’s over now. God provided.”


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