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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
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Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

Department of Education prescribes student’s novel to schools
2015-11-03


Ntshala Mahasa: The young storyteller

Three years ago Ntshala Mahase was an ordinary high school learner studying texts prescribed by the Department of Education. Now, other learners will be reading his brainchild, Life out of the Ordinary.

The third-year LLB student at the University of the Free State (UFS) officially launched his debut novel in July 2015 at the Bloemfontein Campus. Three months later, the work of fiction has reached a milestone of note. The novel has been selected as one of 12 books from young and emerging writers to form part of the Library and Information Association of South Africa’s (LIASA) Young Writers Programme.

LIASA is the regulatory body for South African public, school, and university libraries. Ntshala’s literary contribution is to be distributed to different school libraries, as per decision of the Western Cape and Gauteng Departments of Education.

About the book

The book narrates the transformational journey of a privileged suburban school boy who one day coincidently exposes himself to the harsh realities of an impoverished South African community. Tom then decides to make a difference and assist those who are less privileged. His experience out of his ordinary and secured Hyde Park life shakes him to such an extent that he falls into emotional anxiety and depression.

One in a thousand

Out of more than 200 entries, Life out of the Ordinary emerged as the only entry from outside the borders of the two provinces to make a set of 1 000 books recommended by LIASA to be prescribed by public schools as of 2016.

Ntshala was taken aback by the enthusiastic reception which his story attracted. “I am greatly humbled.This means it will rub shoulders with books by great South African authors like Niq Mhlongo, Zukiswa Wanner, Thando Mgqolozana, Zakes Mda and the likes,” he said. He is currently authoring his second novel.

 

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