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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
Library Read More Anja Aucamp
Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

Centre for Teaching and Learning honours excellence and innovation
2015-11-27

 

The 2015 Excellence in Teaching and Learning nominees with CTL management and Dr Lis Lange

Excellence and innovation. These were the qualities celebrated at the recent Excellence in Teaching and Learning Awards. Annually, the University of the Free State (UFS) Centre for Teaching and Learning (CTL) honours lecturers for their outstanding achievements in the classroom. 

During the illustrious event, individual as well as group winners were announced in the category of the Vice Chancellor’s Award, as well as in several categories in the Innovation Awards. The winners of the Excellence in Teaching Awards were:

Vice-Chancellor’s Award

Individual
• Louise van den Berg (Faculty of Health Sciences)

Teaching team
• Salomien Boshoff and Naquita Fernandes (Faculty of Economic and Management Sciences)

Innovation Awards

Engagement and Learning
• Lerato Sekonyela (Faculty of Economic and Management Sciences)
• Rentia Engelbrecht, Jolandi Bezuidenhout, and Jamie-Lee Nortje (Faculty of the Humanities)

Curriculum Design
• Joyce Ras (Faculty of Economic and Management Sciences)
• Adre le Roux and Frans Kruger (Faculty of Education)

Community Engagement
• Martin Oliver (Faculty of Economic and Management Sciences)
• Ielse Seale and Karen Venter (Faculty of Health Sciences)

Assessment Practices
• Joyce Ras (Faculty of Economic and Management Sciences)
• Salomien Boshoff (Faculty of Economic and Management Sciences)

The awards serve to celebrate excellence among the university’s academic staff, while showcasing current best practice, and inspiring innovation among lecturers. 

In aid of this, CTL hosted a showcase following the award ceremony. Academic staff and the broader university community could look over the various entries for new insights and added inspiration. A series of workshops and activities explored themes such as professionalism, and lectureship, as well as various apps that can be used in higher education.

 

 


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