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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
Library Read More Anja Aucamp
Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

Student represents UFS and SA in world orchestra
2015-11-27



The A-list violist, Maja van Dyk 

Among the 100 musicians from 74 countries who performed at the Carnegie Hall in New York as part of the International Youth Philharmonic Orchestra (YPHIL) tour was Maja van Dyk. The viola player was one of two South Africans, and the only University of the Free State (UFS) representative, in the main performance of the tour on 27 September 2015.

“The highlight of the tour was definitely the concert in Carnegie Hall,” said Maja.

The fourth-year BMus student at the UFS Odeion School of Music (OSM) was one of 900 musicians between 18 and 26 years of age who auditioned for the world orchestra.  She reached a major milestone in her music career when she was selected as both our country and our university’s ambassador.

The YPHIL project is a hub for the most powerful young performers from all over the world who spotlight social issues affecting the global collective through music. This objective behind creating one symphonic voice is to unite and empower in an unconventional manner.

Over the years, Maja has gathered a wealth of experience by playing for the MIAGI Youth Orchestra, the South African National Youth Orchestra, the Free State Youth Orchestra, the OSM Camerata, and the Free State Symphony Orchestra, as well as the Bloemfontein and Stellenbosch City Orchestras.

As a member of the National Youth Orchestra, she was invited to tour the country with the world-class Zurich Chamber Orchestra and the Zürcher Kammerorchester in 2012 and 2013 respectively. Her recent international exposure cannot be separated from past stints on the world stage. “I participated in tours of The World Orchestra to Spain and Lebanon, prior to the YPhil tour to New York City this past September,” she said.

The award-winning Maja is currently playing as an ad hoc member for the Cape Town Philharmonic Orchestra. She moved to the Western Cape after she played in her last exam last week.

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