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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
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Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

Palestinian delegation visit marks new bilateral relations
2015-11-27



Prof Jonathan Jansen and His Excellency Mr Hashem Dajani
Photo: Charl Devenish

The Office of International Affairs hosted the official visit of the Ambassador of Palestine, His Excellency Mr Hashem Dajani, to the University of the Free State (UFS) on 16-17 November 2015. Prof Jonathan Jansen, Vice-Chancellor and Rector of the UFS, welcomed the Ambassador and the Palestinian delegation to the Bloemfontein Campus. During the visit, they met with senior management of the university, including Dr Karen Lazenby (Registrar: Systems and Administration), Beata Mtyingizana (Director of International Affairs) and JC Van der Merwe (Deputy Director at the Institute of Reconciliation and Social Justice).

The visit marked the finalisation of a scholarship initiative which offers placement of Palestinian students to study at the UFS. The new Vice-Chancellor’s International Scholarship programme will recognise academic excellence and merit in undergraduate, postgraduate, as well as doctoral academic disciplines.

One of the strategic objectives of the UFS is that of internationalisation, which is strengthened by the scholarship programme. With the focus on Palestine, the university’s international footprint in non-traditional regions of the world, such as the Middle East, will therefore be highlighted.

To conclude the visit, the Institute for Reconciliation and Social Justice hosted a film screening featuring ‘Jerusalem, the east side story’. The documentary mainly looks at the past forty years of Israeli military occupation policies in Jerusalem and the subsequent impact on the city and its people.

“Peace in Palestine is key to world peace,” Ambassador Dajani said. “The issue of self-determination is central to the Palestinian effort, and, through the assistance of the international community, it can it be realised.”

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