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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
Library Read More Anja Aucamp
Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

More than 500 to graduate this summer
2015-11-30

A total of 544 graduates will walk across the stage to collect their hard-earned qualifications at this year’s Summer Graduation on the Bloemfontein Campus.

A total of 106 Master’s Degrees and 39 Doctorates will be conferred by all seven faculties of the University of the Free State (UFS). About 231 pre-graduates are expected from the Faculty of Health Sciences. The School of Open Learning will proudly award 122 Diplomas and 46 Certificates.

Prof Busisiwe Rosemary Bhengu, Chairperson of the South African Nursing Council, will be the guest speaker for the day.

About the guest speaker

Prof Bhengu holds a PhD in Nursing, and is an Honorary Associate Professor at the University of KwaZulu-Natal (UKZN). From 2008, Bhengu has headed the UKZN School of Nursing.  She has supervised and co-supervised several PhD and Master’s students.

In addition to teaching Critical Care Nursing at both local and international levels, Bhengu was responsible for the development of the Nurse Specialist syllabus at the university. Her contributions to the field reach as far as the United Arab Emirates, Kenya, Tanzania, Eritrea, Rwanda, and Seychelles, where she pioneered course development and implementation for critical care nursing in the curriculum for Nurse Anaesthetics in Rwanda.

Other leadership positions held by Prof Bhengu include directing the World Health Organisation Collaborating Centre in the UKZN School of Nursing between 2008 and 2011; representing the Afro-Region at the Executive Committee of the Global Network; chairing the Professional Conduct Committee; and the Laws, Practice and Standards Committee. She has published many papers internationally.

A musical prelude

The Sonnedou residence Kleinser group will deliver a few musical items for the graduates, friends, and family.

Details of event

Date:
Thursday 10 December 2015
Time:  08:00am and 14:30pm
Place: Callie Human Centre, Bloemfontein Campus

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