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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
Library Read More Anja Aucamp
Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

Office of Technology Transfer receives multimillion rand grant
2016-01-15


The university’s Office of Technology Transfer (OTT) received multimillion rand funding for the office to provide much needed support for academia to have their ideas and research effectively turned into business ventures.

This grant of over R4 million by the National Intellectual Property Management Office (NIPMO), under the auspices of the Department of Science and Technology, will help the OTT to provide an enabling environment for cooperation between academia and industry to transform innovation emanating from research and development at the UFS into business ventures.

“Research and innovation plays a prominent role in the financial sustainability of an institution, in that it has the capacity to be the largest generator of third-steam income,” says Gerhard Verhoef, Director: Contracts and Innovation at the Directorate Research Development at the UFS.

“The OTT is a very new office and this grant, provided over three years, will help us fulfil our mandate.”

NIPMO aims to ensure that recipients of funding from a government funding agency assess, record and report on the benefit to society of IP emanating from publicly-financed research and development. Recipients must protect IP emanating from publicly-financed research and development from appropriation and ensure that it is available to the people of South Africa. A recipient must identify commercialisation opportunities for IP emanating from publicly-financed research and development.

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