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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
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Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

Prof Dejene’s inaugural lecture to focus on light energy
2016-05-05

Description: Prof Dejene Tags: Prof Dejene

Prof Francis Dejene
Photo: Thabo Kessah

The Dean of the Faculty of Natural and Agricultural Sciences, Prof Danie Vermeulen, and the Assistant Dean, Dr Tom Ashafa, will be hosting the inaugural lecture of Prof Francis B Dejene on Friday 6 May 2016 at 17:00 in the New Science Building Auditorium on the Qwaqwa Campus.

Prof Dejene, a Professor of Physics in the areas of solar energy and phosphor, is a National Research Foundation C3-rated researcher with more than 100 articles in international peer-reviewed journals as well as more than 1 000 citations in author references. He has also made more than 100 national and international conference contributions. Prof Dejene has also acted as a reviewer of about 15 international and national professional journals and has supervised more than 25 MSc and PhD students.

The subject of the lecture will be ‘Light energy in service of mankind – from nanoscale to microscale’.

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