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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
Library Read More Anja Aucamp
Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

UFS sports scientist joins Cricket SA
2016-05-11

Description: Ross Tucker Tags: Ross Tucker

Prof Ross Tucker South Africa’s premier sports scientist
Photo: Supplied

Considered as South Africa’s premier sports scientist, Professor Ross Tucker has been appointed to be part of an official panel of experts to assess the performance of Cricket South Africa (CSA). Tucker is a Professor of Exercise Physiology at the University of Free State (UFS) School of Medicine. On joining the UFS, his plan was to help place the University onto the global map, and to become a leading voice in the sports science landscape. His involvement in sports around the world is fulfilling his vision.

(Professor Ross Tucker from @UFSweb has been appointed to be part of an official panel of experts to assess the performance of @officialCSA) - Tweet.


Having an enviable reputation in the world of sport worldwide, he was named in the Mail and Guardian’s list of Top 200 Influential Young South Africans, and by the Minister of Sport as one of the 100 Influential people in South African Sport in 2013.

The official panel, commissioned by CSA, is to review the performances of elite Cricket teams - primarily the Proteas, but also the U/19 and women’s teams - with the aim of addressing the challenges encountered by the teams. Alongside other members, including former Protea player, Adam Bacher, and world-class rugby player and 1995 national captain, Francois Pienaar, Prof Tucker is to evaluate what has worked and what hasn’t, in order to make recommendations, and guide strategies and tactics that will yield some World Cup successes.

 

On his vision for Cricket South Africa, Prof Tucker said he sees the opportunity as a chance to drive an elite, high-profile agenda, and set an example for all sports to follow. “We want to improve South African cricket, helping to chart a course for winning the next World Cup and dominating the world”, he said.

 

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