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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
Library Read More Anja Aucamp
Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

Offender learners get unique opportunity
2016-08-02

Description: Mandela Day Project  Tags: Mandela Day Project

Subashini Moodley, Regional Commissioner Northern Cape
and Free State.
Photo: Rulanzen Martin

Nelson Mandela spoke of education as the tool of liberation. Kamogelo Dithebe, Chairperson of the Postgraduate Student Council (PGSC), opened the PGSC’s Mandela Day Project with these striking words.

The PGSC at the University of the Free State (UFS) hosted the Tswelopele Correctional Service Centre Career Day for their annual Mandela Day project on the Bloemfontein Campus on 27 July 2016. Grade 11 and 12 learner offenders from the Kimberley-based centre were given a tour of the campus.

Visitors empowered with knowledge

Subashini Moodley, Free State and Northern Cape Regional Commissioner, said: “It is really a privilege to be here today. It is not every day you see a Correctional Centre roaming around campus.” She thanked the postgraduate council for making the opportunity possible, as it was the first open day for the offender-learners in collaboration with the PGSC.

She told the offender-learners that they were privileged to be given the opportunity as many learners in a normal school environment often come to university not knowing what to expect or what to study. She said they should empower themselves with knowledge as they met with the different faculties.

Tour encourages and change lives

Mthulisi Zandile, a Grade 12 offender learner, was very excited to learn about the career options available after completing a university degree. “It means a lot to us as it will further our education, and bring change in our life, as this will show me the right route to pass matric with flying colours,” said Mthulisi.

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