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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
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Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

New online journal repository launched during research week
2016-08-03

Description: Open access Tags: Open access

Open Access core team.

The annual research week marked the official launch of KovsieJournals published on KovsieScholar, the UFS output repository.  Library and information Services and the office of the Vice Rector: Research, Prof Corli Witthuhn, hosted the week-long events of 26-29 July 2016 on the Bloemfontein Campus. 

KovsieScholar is the UFS’s research repository that collects, preserves, and distributes open access digital material. It is an important tool for preserving the university’s legacy, facilitating digital preservation and scholarly communication. It aims to increase the university’s global visibility, the impact and profiles of its researchers, and contribute to the preservation and sharing of knowledge. Currently, it holds journals published since 2010.

The main launch event of 27 July was opened at the Equitas Building’s Senate Hall by Mr Charlie Molepo, Deputy-Director: LIS Research and Scholarly Communications, who also presented the project background.  Prof Jonathan Jansen, Vice-Chancellor and Rector said it is a great initiative that will allow anyone to have access to UFS research outputs anywhere in the world, something he is glad to see happening during his term.

A roundtable discussion brought together more than ten senior professors and heads of department to explore topics such as Open Access and its benefits and pitfalls, centralisation of institutional research output, and the future publishing platform of KovsieJournals, amongst others.  Research Week will end with training for Open Access and Centre for Teaching and Learning’s core teams.

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