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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
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Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

Africa’s lost voice during the Second World War echoes throughout book
2016-08-24

Description: Second World War book launch Tags: Second World War book launch

Prof Judith Byfield and Prof Heidi Hudson at the
book launch of Africa and Second World War at the
UFS Sasol Library.
Photo: Rulanzen Martin

If you pick up any historical record on the Second World War, you would see that, to a large extent, Africa has been missing from the history pages until now.

Africa and the Second World War (WW II) is a book edited by Prof Carolyn Brown from Rutgers University and Prof Judith Byfield from Cornell University in the United States. The book is the outcome of various papers presented during a workshop at Rutgers University and at a conference on WWII hosted at Cornell University.

The co-editors of the book were invited by Prof Jonathan Jansen, Vice-Chancellor and Rector of the University of the Free State (UFS), to launch the book at the UFS. The Centre for Africa Studies at the university, in collaboration with the UFS Sasol Library, presented the launch on Tuesday 16 August 2016.

Bestowing honour upon Africa’s role during WW II
Many people do not know that WW II started in Ethiopia with the Italian Invasion. This is generally omitted from discussions or complete histories of WW II. The present book explores the experiences of male and female combatants, peasant producers, women traders, missionaries, and sex workers during the war. “Many people are not aware that Africa produced most of the mineral and agricultural during the war,” said Prof Brown.

Book to reach a greater audience for discussion
The co-editors hope that the book reaches people who teach WW II history, as many talk about only the nationalist movements. “The opening of the book also talks about the importance of South Africa during WW II,” said Prof Byfield. The authors hope that people will read the book to start thinking comparatively about the war.

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