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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
Library Read More Anja Aucamp
Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

New Dean of Student Affairs appointed
2016-08-23

Description: Pura Mgolombane Tags: Pura Mgolombane

Pura Mgolombane, newly-appointed
Dean of Student Affairs at the
University of the Free State.
Photo: Charl Devenish

“Students must always remember that people are human beings before any other identity they may embody.”

This is the message to the students of the UFS campuses from Pura Mgolombane, newly-appointed Dean of Student Affairs at the University of the Free State (UFS) in August 2016. He has replaced Cornelia Faasen, who acted as Dean from December 2014 to July 2016.   

Being part of the Kovsie community
Previously, he was part of the Kovsie family as Assistant Dean of Student Life and Leadership (2011-2013). Before that, he was the Diversity, Ethics, and Social Justice Manager at the University of the Witwatersrand from August 2013 to July 2016. Mgolombane said he is most excited to “observe and experience an inclusive culture” at the university.

“I am looking forward to being part of a team that creates sufficient conditions for every member of the Kovsie community to feel that they belong here; from Qwaqwa campus, to South campus, to Bloemfontein campus.”

Making sure humanity comes first
His primary focus will be “to create Humanising Student Lived Experiences”. I want to create conditions where students feel that their humanity matters, because it is in such conditions that students are likely to excel academically,” he said.

These conditions will be created through the introduction of programmes and activities known as pedagogies, namely the humanising pedagogy and the pedagogy of discomfort. “All of these pedagogies and frameworks will be contained and further clarified in the Dean of Student Affairs Strategy which will be finalised no later than December 2016.”

Overcoming challenges faced by students
Regarding the challenges facing UFS students, Mgolombane said that “it is only when all out humanity is affirmed that we are likely to find lasting peace.

“Those who are in power or privileged positions have a responsibility to be in solidarity with the marginalised groups in pursuit of Social Justice.”

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