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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
Library Read More Anja Aucamp
Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

African historian honoured at UFS Library book launch
2016-08-23

Description: Library book launch Tags: Library book launch

The UFS Library, in collaboration with the Department of Political Studies and Governance, launched This Present Darkness, a book by the late Stephen Ellis on 23 August 2016 at the Sasol Library on the Bloemfontein Campus.

Stephen Ellis was a Professor in the Faculty of Social Sciences at Vrije Universiteit, Amsterdam, and a senior researcher at the African Studies Centre, Leiden. He wrote ground-breaking books on the ANC, the Liberian Civil War, religion and politics in Africa, and the history of Madagascar.  He died in 2015.

The book explores how Nigerian criminal syndicates acquired a reputation for involvement in drug-trafficking, fraud, cyber-crime, and other types of criminal activity. Successful Nigerian criminal networks have a global reach, interacting with their Italian, Latin American, and Russian counterparts. Yet in 1944, a British colonial official wrote that “the number of persistent and professional criminals is not great in Nigeria” and that “crime as a career has so far made little appeal to the young Nigerian.”

Ellis, a celebrated Africanist, traces the origins of Nigerian organised crime to the last years of colonial rule, when nationalist politicians acquired power at regional level. In need of funds for campaigning, they offered government contracts to foreign businesses in return for kickbacks, a pattern that recurs to this day. Political corruption encouraged a wider disrespect for the law that spread throughout Nigerian society. When the country’s oil boom came to an end in the early 1980s, young Nigerian college graduates headed abroad, eager to make money by any means. Nigerian crime went global, and new criminal markets are emerging all over the world at present.

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