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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
Library Read More Anja Aucamp
Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

UFS lodges appeal against judgment handed down on 12 September 2016 regarding its new Language Policy
2016-09-16

The University of the Free State (UFS) takes cognisance of the decision of the High Court in Bloemfontein on Monday 12 September 2016 in respect of the AfriForum and Solidarity application to halt the implementation of the UFS’ new Language Policy, pending the finalisation of the appeal process.

The legal advice received by the university management is that the 21 July 2016 judgment, with respect, errs in a number of areas and thereby sets legal precedent which is problematic. Furthermore, the Full Bench stated on Monday in a second application that they had been persuaded that compelling reasons existed that another court might come to a different decision, thereby granting the UFS leave to appeal the 21 July 2016 judgment.

The UFS has, under the circumstances, lodged an appeal in the Supreme Court of Appeal against the order and reasons therefore handed down on 12 September 2016, which allows the implementation of its earlier judgment.

The UFS further intends to lodge an appeal to the Supreme Court of Appeal against the judgment of 21 July 2016, if direct access is not granted by the Constitutional Court, in order to protect its interests as well as the interests of its community.

Related articles:
Implications of new Language Policy for first-year students in 2017: 17 October 2016
UFS to proceed with appealing to Supreme Court of Appeal regarding new Language Policy: 29 September 2016
UFS to lodge application to appeal judgment about new Language Policy: 22 July 2016
High Court ruling about new UFS Language Policy: 21 July 2016
UFS Council approves a new Language Policy: 11 March 2016

 
Released by:
Lacea Loader (Director: Communication and Brand Management)
Telephone: +27 51 401 2584 | +27 83 645 2454
Email: news@ufs.ac.za | loaderl@ufs.ac.za
Fax: +27 51 444 6393

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