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Library sets trend with accredited research

10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp

Library Read More Anja Aucamp — Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

Tswelopele hosts first LGBTQI panel discussion

2016-10-05

Tshepang Mahlatsi, Zane Thela, Dionne van
Reenen, Dr Thierry Luescher and Galeletsang
Soato, at the Brotherhood with no Limit panel
discussion held at Tswelopele residence on
the Bloemfontein Campus.
Photo: Supplied

Ignorance about issues relating to the Lesbian, Gay, Bisexual, Transgender, Queer and Intersex (LGBTQI) community is a threat to mankind. This is according to Tshepang Mahlatsi, former Prime of Tswelopele residence, regarding LGBTQI concerns at University of the Free State (UFS).

House Tswelopele on the Bloemfontein Campus hosted a panel discussion, Brotherhood with no Limit, on 19 September 2016 to discuss issues affecting the LGBTQI community, which has often been on the receiving end of criticism, hate speech and bigotry.

Academics take stance at LGBTQI discussion

The panel, which consisted of staff members and students, opened the discussion to everyone on campus. The panel comprised Zane Thela, Programme Coordinator: Gender and Sexual Equity Office: Student Affairs; Dionne van Reenen, Assistant Researcher; Dr Thierry Luescher, Assistant Director, Directorate for Institutional Research and Academic Planning, and Mahlatsi.

Creating a safer environment for LQBTQI dialogue

“The message that we were putting across was simple. We as a house cannot allow society to define our own brothers for us,” Mahlatsi said. The responsibility of students and student leaders was to stand in solidarity. He said it was not fair that in the 21st century people were still fighting to be recognised for who they were and what they identified themselves as. This issue had been discussed at Tswelopele before and it was not that much of an issue, Mahlatsi said. “However, this was the first formal one [discussion] where we had speakers who are more informed on the topic.”

The panel discussion also aimed to challenge other residences that still do not allow such talks to take place in a safe environment.

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