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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
Library Read More Anja Aucamp
Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

Visually impaired UFS student an inspiration
2016-10-05

Description: Zingisa Ngwenya Tags: Zingisa Ngwenya

Zingisa Ngwenya at the 2016
Spring Graduation Ceremony at the Callie Human
Centre on the UFS Bloemfontein Campus.
Photo: Johan Roux

“Zingisa, I saw the tears streaming down your face when you were being hooded,” said an emotional Dr Khotso Mokhele, Chancellor of the University of the Free State. “And you were not the only one with tears streaming down your face.”
 
Zingisa Ngwenya, a visually impaired BA Communication Science student, was one of those who graduated at the UFS 2016 Spring Graduation on 15 September 2016 at the Bloemfontein Campus. By her side were her guardians, Derek Watts, the presenter of the current affairs TV programme Carte Blanche, and his wife Belinda.

Dream becomes reality with support from community
Watts first met Ngwenya at the Audi Pioneer School Rally in Worcester, Western Cape, in which she was his co-driver. He admired her ability to read all her instructions in braille. “I was inspired by her because she had lost her sight late in her school career,” said Watts at the graduation ceremony. Ngwenya was academically strong and her aspirations to go to university led to the relationship.  

The UFS Centre for Universal Access and Disability Support, the Kirsty Watts Foundation, Gavin Fourie from Richmond, and Symington and De Kok law firm in Bloemfontein helped make Ngwenya’s dream a reality. “We managed the facility for her to do well, but it’s nothing compared to what she has done to get this degree,” Watts said.

Support from Watts family made things possible
Ngwenya will be studying towards a law degree at UFS, as well as working part-time at, Symington and De Kok. “She never bemoans what has happened to her in life. She just looks ahead to make the most of her life,” Watts said.

“Derek and Belinda’s support means everything to me. Without them it would not have been possible because it has really been a struggle, but they believed in me,” Ngwenya said.

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