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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
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Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

Postgraduate studies can open doors to a successful career – Top 50 Economics students advised
2016-10-18

Description: Top 50 Economics students  Tags: Top 50 Economics students

Economics 4: Students Veda Hendrikse and Merrylyn Shumba, Chris Scheepers (Sanlam), Dr Johan Coetzee and Johannes de Klerk (Sanlam).
Photo: Leatitia Pienaar

The Department of Economics in the Faculty of Economic and Management Sciences held a reception for its top 50 students on 10 October 2016 on the Bloemfontein Campus.

Speaking at the event, Mr Rocco Carr, business development manager at Glacier Investments by Sanlam, encouraged students to enrol for postgraduate studies in Economics and Financial Economics. He said the South African economy was not stable at the moment due to various factors such as politics. However, it was interwoven with the global economy and circumstances might change to make the country prosperous again in the future. ”The interest rates, the upcoming presidential election in the US, the economic changes in China, Brexit, and the economic changes in the European Union are some of the factors that are at play in the South African economy,” he said.

He further encouraged students to be prepared for the workplace by developing their work ethic and learning to take responsibility as this would help them grow a successful career despite economic volatility.

Dr Johan Coetzee, acting head of the Department of Economics, said the three honours programmes – Economics, Financial Economics and Investment Management, and Applied Econometrics – were internationally accredited and could open many doors to students. “Training is not only about what you can do, also how you think and how you manage people. Managing people has become more important than ever before,” Coetzee said.

The department hosts its top 50 students each year to expose them to courses they can take at postgraduate level and the career opportunities that lie ahead.


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