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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
Library Read More Anja Aucamp
Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

Meet our Council: Christo Dippenaar, 'n oud-Kovsie vir oud-Kovsies
2016-12-26

Description: Christo Dippenaar, council member Tags: Christo Dippenaar, council member 

Christo Dippenaar, former Kovsie
and current UFS councillor.
Photo: Johann Roux


Christo Dippenaar knows the University of the Free State (UFS) very well. He started his studies at the UFS in 1992 and later obtained a BProc degree. During his years at university, he was Prime of Hendrik Verwoerd Residence (1994), served on the Student Representative Council in the portfolio Men Intern (1995), and in the following year he was Deputy President of the Student Representative Council. He was also residence head of the former Reitz Apartments.

A thorough knowledge of the university

Thanks to this broad background, he has a thorough knowledge of the university, its history, procedures, principles and its people. It is therefore no surprise that Dippenaar was elected to the Council by UFS alumni. Dippenaar, or “Dippies” as he is also known, has served on the Council since 2014. In addition, he has a child who is currently studying at the UFS and therefore he has more than just a theoretical interest in what is happening at the UFS.

He is of the opinion that, in his capacity as UFS councillor, he could be a true mouthpiece for former Kovsies.

"As councillor, I can ask the necessary questions to ensure fair and just treatment of all stakeholders."

A man with diverse interests
His legal knowledge also comes in handy in his role as councillor. Dippenaar was formerly employed at Honey Attorneys and at Horn and Van Rensburg, but in 2008 he started his own practice which is also operating in Lesotho.

He describes his wife, Hanlie, as his best friend and soul mate. His eldest son, Johann, is studying BSc Quantity Surveying at the UFS, while another son, Pieter, is in Grade 10 in Grey College. His daughter, Anneke, is in Grade 6 in Universitas Primary.

Asked about his passions, he says rugby and fine Brahman cross-breed cattle are equally attractive to him. Thus, a man with diverse interests and a highly demanding career, but also a former Kovsie with a passion for other former Kovsies and for his alma mater.

 

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