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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
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Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

Students get a place to rag
2008-01-16

 

A jol place where students from the University of the Free State (UFS) can socialise during events such as rag and intervarsity was officially handed over to the UFS by the builders this week.

The Jol place, which is situated on the Western Campus, has ten float building areas, each with its own power points (currently temporarily) and container (also temporarily). There are also outside taps and high-mast lights on the premises and a large area has been paved. The covered area includes an open stoep, kitchens, a bar, and a stage with artists’ dressing rooms as well as bathrooms for men and ladies and for persons with disabilities. The premises, that includes wooden and concrete benches, can accommodate 1 200 people.

The total project cost for this facility was R6,3 million, of which just over 50% was contributed by Absa.

Attending the hand over ceremony were, from the left: Prof. Frederick Fourie (Rector and Vice-Chancellor of the UFS), Mr Natie Botes (from the building company Ströhfeldt Sikeye Joint Ventures), Ms Edma Pelzer
(Director: Physical Resources and Special Projects and the UFS), Dr Natie Luyt (Dean of Student Services), and Jolice Neniëls (forth-year LL.B. student).

Photo: Leonie Bolleurs

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