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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
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Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

School of Management receives international award
2008-05-13

The School of Management at the University of the Free State (UFS) is one of the 1 000 best schools of management in the world.

This grading was recently done by Eduniversal, an online instrument that helps students across the world with their choice of school of management.

“The 1 000 schools of management are graded by the heads of selected schools of management. This is done according to the schools’ local and international influence and their ability to make students appointable in their own and other countries. The grading is representative of schools of management in more than 150 counties,” says Prof. Helena van Zyl, Director of the UFS School of Management.

The grading was done by asking the heads of this selected group of schools the following question: “Which business school(s) would you recommend to anyone who wants to study in your country?”

“It is an exceptional privilege to receive such an international award. It gives us an indication of how much national and international influence we have and also how visible the UFS School of Management is,” says Prof. van Zyl.


Media Release
Issued by: Lacea Loader
Assistant Director: Media Liaison
Tel: 051 401 2584
Cell: 083 645 2454
E-mail: loaderl.stg@ufs.ac.za  
12 May 2008

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