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With the University of the Free State (UFS) academic programme suspended and following guidelines by the UFS Coronavirus (COVID-19/SARS-CoV-2) Task Team to minimise the gathering of people in one place, all UFS libraries will be closed from Friday 20 March to Monday 13 April 2020.
During this time, staff and students will not have any access to the following campus and branch libraries of the UFS Library and Information Services:
• Sasol Library (Bloemfontein Campus)
• Neville Alexander Library (South Campus)
• TK Mopeli Library (Qwaqwa Campus)
• Frik Scott Medical Library (Bloemfontein Campus)
• Music Library (Bloemfontein Campus)
The university community is advised as follows:
• Use Wednesday (18 March) and Thursday (19 March) to borrow books you might need during the long recess. During these two days, students are advised to take precautionary measures and avoid sitting in groups that might compromise their health.
• During this time, all due dates for borrowed material will be automatically extended, no late fines will be charged, and patrons can return material when libraries reopen.
• Please make use of the ‘Ask-a-Librarian’ service for any assistance you might require (go to the UFS Library and Information Services website – click Library Services – click Ask-a-Librarian); OR use the UFS Library social media.
• The UFS Library and Information Services will also be available on a new ‘LiveChat’ service accessible here (listed under Resources – LibGuides). With this service, you can connect ‘live’ with your information librarian.
• All planned activities for the South African Library Week are postponed until further notice.
"Our clients come first"
2008-11-21
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Staff from the Department of Finance discusses better service delivery to their clients.
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According to Mr Chris Liebenberg, Director: Finance at the University of the Free State (UFS), all staff members from this department have committed themselves to client service.
“We want to make a positive contribution to the effective functioning of the UFS by establishing financial systems which are both efficient and user friendly, and which addresses the needs of our clients,” said Mr Liebenberg.
The importance of client service was impressed on staff members of this department at an intensive two-day programme which was facilitated by the Arbinger Institute. The result when clients are seen as barriers rather than persons, was discussed in detail. Staff members undertook to continuously put the needs of their clients first and to provide clients with the necessary guidance and support. Staff also undertook to build on the successes of the past and to make the necessary adjustments so that clients could have a good experience when they contact the department. |