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20 January 2021 | Story Leonie Bolleurs | Photo Supplied
Dr Anamika Megwalu, an assessment and engineering librarian at San Jose State University in California in the United States (US), addressed a group of staff from the UFS Department of Library and Information Services.

Dr Anamika Megwalu, an assessment and engineering librarian at San Jose State University in California in the United States (US), pointed out that building a lasting and sustainable relationship with departments and upholding quality in the library environment is key. 

She addressed a group of colleagues from our Department of Library and Information Services (LIS) on 25 November 2020.

Tight budgets call for proper assessment

Her presentation, titled Library Collection Development, was aimed at sharing her experience of working in the collection development and liaison sections within the LIS ecosystem. 

“This librarian-cum-computer science lecturer has the benefit of both worlds, having worked in private and public academic libraries such as Stafford University and City University of New York respectively,” says Monde Madiba, Deputy Director: Collection Development and Management of LIS at the University of the Free State.

San Jose, the oldest public university in the western US, is located in the heart of Silicon Valley, serving more than 33 000 students enrolled in 10 colleges and 67 departments.

According to Dr Megwalu, the tight budgets that public academic libraries such as San Jose receive, call for proper assessment of library collections in order to deal with the constraints. She emphasised the need to “uphold quality within the constraints”.

Moving from collecting information to creating information

Some of the ideas that Dr Megwalu shared for conducting assessment and collection development, includes the following:
• Change the library’s image from being a collector of information to being the creator of information.
• Consider the size of the different departments: some may need little or no attention due to size, while others may need close attention due to intensive research by lecturers within the department.
• Identify gaps and focus your attention on filling them with the relevant collection.
• Make sure that you are aware of the accreditation period of different programmes, since the role that academic libraries play in collection development is recognised by such agencies.
• Build a lasting and sustainable relationship with departments. This includes knowing the lecturers’ research interests, assisting the newly established departments, attending free webinars, and participating in student activities.
• Ensure equal distribution of the budget and ensure that everyone has equal access to it.
• Create a timetable where everyone knows when to submit requests for prescribed books. Make it clear that it takes approximately three weeks on average for ordered books to be delivered.
• Develop department-specific collection development policies.
• Be ready to move with the times, e.g. replace DVDs in favour of video-streaming services.
• Shift towards a 100% electronic reference collection.
• Consider having an electronic version for popular but currently in-print collections.
• Develop an indigenous collection based on the contributions of communities around the university.
• Create a portal for open educational resources (OERs) from participating institutions across the globe.

“Dr Megwalu’s presentation was not only informative but a testimony that collection development and assessment are dynamic and driven by passion and love,” says Madiba.

News Archive

National Human Trafficking Resource Line a victim-centred approach to combating crime
2017-08-24

Description: Beatri Kruger Tags: Beatri Kruger 

Prof Beatri Kruger, Adjunct Professor at the
UFS Faculty of Law. Photo: Supplied

As a response to the rising number of human trafficking cases in South Africa and around the world, key role players in various fields have pulled together to come up with workable solutions on how to stop the crime and assist victims. Some of the work being done by NGOs and law enforcement agencies has been supported by insights from research conducted in communities and by academic institutions. According to Prof Beatri Kruger, Adjunct Professor of Law in the Faculty of Law at the University of the Free State and experienced researcher in human trafficking, support for victims has grown in leaps and bounds with the help of the latest technology. More and better quality information can be collected to strengthen efforts of combating the crime,” she said.

One such technological development is the national Human Trafficking Resource Line, which provides various services, including information on trafficking activities, assistance to agencies working with victims of trafficking in persons (TIP), creating a network from which data can be collected, analysed, and activities tracked, in order to ensure the best service to victims.

The resource line connects callers, often victims of TIP or anonymous tippers, to service providers in social services, law enforcement, places of safety, medical facilities, and government agencies, especially during emergencies. 

Resource line a helping hand to victims

The resource line was established in 2016 and has replaced the previous helpline. This line provides more services and resources than just a helpline. Through partnerships, it works to strengthen local and national structures that can assist victims over the phone. 

Call specialists are trained by Polaris, an American company using international standards and protocols. The call specialists are available 24/7 to take reports of human trafficking confidentially and anonymously. They put victims in touch with service providers for health screening, counselling, and repatriation if they are from another country, and also assist with case management.

Empowering service providers is the key to success

Support for service providers such as NGOs, safe houses, and government departments in the network is in the form of skills training programmes for staff, and a referral system in various provinces around the country. There are good referral partners in each province, as well as provincial coordinators ensuring accountability regarding cases, mobilising services for victims, and coordinating the referrals and response.  

To strengthen the network further, services provided in each province are being standardised to ensure that the right people are contacted when handling cases, and that key stakeholders in each province are used. The strength of the provincial provider network is key to offering victims of human trafficking the services they need.

Human trafficking is a crime that permeates multiple academic disciplines and professions. Therefore, information collected from victims through such a helpline and collated by agencies, will assist academic institutions such as the UFS in furthering their research, while strengthening the content of academic programmes in fields such as law, law enforcement, social sciences, health sciences, and international relations.

The number to call for reporting or providing tips on TIP-related crimes and activities, is 0800 222 777.

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