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08 June 2021 | Story Legopheng Maphile | Photo Charl Devenish
Nthabiseng Kotsokoane in front of the Sasol Library on the Bloemfontein Campus of the University of the Free State. She is wearing a pink blouse with floral patterns and leaning with her left elbow against a ledge whilst looking into the camera.
Nthabiseng Kotsokoane is a renowned library professional whose passionate efforts to advance library and information services in Africa and beyond are widely acknowledged Photo: Charl Devenish

The University of the Free State is proud to announce the appointment of Nthabiseng Kotsokoane as chairperson of the International Federation of Library Associations and Institutions (IFLA) new Regional Council and member of the IFLA Governing Board 2021 – 2023.

IFLA is the leading international body representing the interests of library and information services and their users. It is the global voice of the library and information profession.

Nthabiseng Kotsokoane is currently the Assistant Director at the University of the Free State Library Information Services. She previously worked at Monash University for 10 years as a director of the library services. Ms Kotsokoane is a renowned library professional whose passionate efforts to advance library and information services in Africa and beyond are widely acknowledged. She has vast experience in serving at various committees regionally and internationally. She served as a member of the IFLA women information Libraries Special Interest Group. She was later elected by LIASA into the IFLA IT committee. She is the current IFLA Africa section Chair 2017-2021.

 

Serving the international library community

Nthabiseng is not only active in IFLA but on the African continent as well, she is the past chair for the African Library & Information Associations & Institutions (AfLIA) academic library section Chair and a member of the AfLIA Governing Board.

As IFLA’s Regional Chair her key role will be to in increase the presence of world regions in IFLA and IFLA’s presence around the world focusing on advocacy and building capacity. She will lead efforts to provide input on IFLA advocacy work and review success in developing the regional dimension of the IFLA Strategy, as well as work to promote IFLA membership and fundraising in the regions.

This will include coordination and development of Regional Division action plans, review Regional Division activities in the following regions Regional Council and Regional Divisions for Asia and Oceania, Europe, Latin America and the Caribbean, Middle East and North Africa, North America and Sub-Saharan Africa. With her passion of developing and mentoring new library professionals we are certain that this new role will be of benefit to the international library community.

News Archive

"Our clients come first"
2008-11-21

 
Staff from the Department of Finance discusses better service delivery to their clients.

According to Mr Chris Liebenberg, Director: Finance at the University of the Free State (UFS), all staff members from this department have committed themselves to client service.

“We want to make a positive contribution to the effective functioning of the UFS by establishing financial systems which are both efficient and user friendly, and which addresses the needs of our clients,” said Mr Liebenberg.

The importance of client service was impressed on staff members of this department at an intensive two-day programme which was facilitated by the Arbinger Institute. The result when clients are seen as barriers rather than persons, was discussed in detail. Staff members undertook to continuously put the needs of their clients first and to provide clients with the necessary guidance and support. Staff also undertook to build on the successes of the past and to make the necessary adjustments so that clients could have a good experience when they contact the department.

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