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05 May 2021 | Story Xolisa Mnukwa
Once again, a Kovsie takes the crown for this year’s 2021 Miss Free State beauty pageant.

Rofhiwa Fatima Galatia is a 21-year-old BCom Accounting student at the University of the Free State (UFS), and the newly crowned Miss Free State 2021.
Rofhiwa is also a UFS athlete and co-founder of Immeasurable Women – a nongovernmental organisation (NGO) that is all about women and community upliftment. 

She entered the Miss Free State competition in order to align herself with the pageant’s brands, which aims to empower and support the ideals of an intellectual woman who embodies leadership and wants to foster development in communities. 
“I believe that generational poverty is caused by a lack of a support system,” Rofhiwa remarked.

“My next step is to use this platform to uphold the South African patronage system of the Miss Free State competition. I want to encourage talent and fight food insecurity within our community, and further empower women and the community as a whole by breaking the stigma of limitations and poverty, through soliciting support and participation from business,” stated Rofhiwa.  

She further explained that she believes it is her responsibility to show people that they are immeasurable and that they can be ordinary people with extraordinary dreams. 

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"Our clients come first"
2008-11-21

 
Staff from the Department of Finance discusses better service delivery to their clients.

According to Mr Chris Liebenberg, Director: Finance at the University of the Free State (UFS), all staff members from this department have committed themselves to client service.

“We want to make a positive contribution to the effective functioning of the UFS by establishing financial systems which are both efficient and user friendly, and which addresses the needs of our clients,” said Mr Liebenberg.

The importance of client service was impressed on staff members of this department at an intensive two-day programme which was facilitated by the Arbinger Institute. The result when clients are seen as barriers rather than persons, was discussed in detail. Staff members undertook to continuously put the needs of their clients first and to provide clients with the necessary guidance and support. Staff also undertook to build on the successes of the past and to make the necessary adjustments so that clients could have a good experience when they contact the department.

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