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11 November 2022 | Story Leonie Bolleurs | Photo Supplied
Community Psychology students engage with the teaching and support staff at Lettie Fouché School
Community Psychology students engage with the teaching and support staff at Lettie Fouché School as part of their recent community service-learning project.

Transforming lives through quality, impact, and care – reads the essence of the University of the Free State (UFS). However, this phrase can also be used to describe the work of honours students in the Department of Psychology’s Community Psychology module with the Lettie Fouché School. 
 
The Department of Psychology has a long-standing relationship with the Lettie Fouché School in Bloemfontein through the former therapeutic horse-riding programme with foundation phrase learners at the school. However, due to the COVID-19 pandemic, the project was put on hold. 

Promoting teacher well-being

Lecturer in the Department of Psychology, Dr Pravani Naidoo, says that community partners at Lettie Fouché have expressed a desire to continue their partnership with the university. This resulted in students seeking alternative ways to meaningfully interact with the school.

They have embraced podcasts as a form of e-service learning to promote the well-being of teachers and support staff, including hostel caregivers and therapists. The podcasts allowed the students to present their interventions in a practical and easily accessible way.

To determine the needs of the staff, the students engaged in a face-to-face needs assessment process with key stakeholders from the school, including Liana van Heerden, the Head of Occupational Therapy, and Charmaine de Waal, the Social Worker. This was followed by a needs assessment process on Google Forms, where staff answered questions related to their needs. They found that staff is experiencing challenges such as poor communication skills and conflict, which can often result in low levels of productivity and job satisfaction.

The students – informed by what they have learned in class theoretically and based on the needs assessment outcomes as part of their community intervention programme – identified self-compassion, character strengths, effective communication, and self-regulation towards conflict management as topics to address via their podcasts. These strategies are aimed at equipping and empowering the group of teachers to uphold good mental health and a healthy working environment.

The students prepared podcast transcripts, which were recorded in the new KovsieFM recording studio by Gerben van Niekerk from Kovsie Support Services. The podcasts were shared with the Lettie Fouché staff group via email. After receiving a request, they also made the recordings more widely available to occupational therapists and social workers at other schools in the Free State. The Lettie Fouché staff felt that the podcasts were of such high quality and relevance that it should be shared with their colleagues.

This initiative had the support of the school principal, Alexander Jordaan. 

Via Google Forms and informal focus groups, the staff group provided their feedback on the podcasts to students. The focus groups, where Jordaan indicated his and the school’s support for the partnership, were arranged by the school. 

During these sessions, the students were commended for producing professionally recorded podcasts, which were not too long and were easy to listen to. The staff also indicated that they had started practising many of the tools that the students shared with them to promote their well-being.

Students learning valuable lessons 

One of the students, Felicia Sibambo, reported that she herself picked up many valuable lessons during this learning opportunity. “Participating in this community project improved my knowledge, skills, and experience. I am now more careful about what I say and how I say it, and I can pause before I speak, because I am aware that communication is one of the factors that affect conflict.”

Regarding her interactions with the school group, Felicia says, “I have acquired from them the qualities they portray, such as being kind, joyful, united, compassionate – the list is endless. I hope that they maintain that wonderful energy. It has been a lovely experience.”

Eden-Lee Mohr, who believes that it is important to be considerate and kind, was a member of the group that focused on communication skills and conflict management. She says the podcast not only helped the teachers; it also helped her. She says she also learned a lot about herself in this process.

According to Konaye Masiba, who learned to see things from different perspectives, this project has facilitated her personal growth. She states: “Working on this project was an advantage for me, because I gained knowledge concerning teamwork, time management, and the importance of communication.” 

Rihani Lombard, who felt out of her comfort zone during the project, says she was once again reminded of the importance of prioritising her mental health. She also implemented the information that she shared with the Lettie Fouché work group in her own life.

Delmariè Cilliers says the project has made her more aware of the community and how to assess their needs. “Don’t assume their needs. It is very important to hear the community's voice and then act on their voice,” she says. 

Podcasts adding value in e-service learning

Despite being a teaching tool equipping students in the Community Psychology module, the project greatly benefited the Lettie Fouché work group. They only had positive feedback to share with the students, especially about the format in which the information was shared. Van Heerden says the podcasts helped them to listen to the information at any time in any place. The topics covered were also relevant, they indicated. They also felt that the strategies shared with them, including self-regulation, practising self-compassion and mindfulness, were easy to learn. 

She adds: “Besides equipping us to deal with day-to-day communication and conflict challenges, the Lettie Fouché staff appreciated the podcasts as it also reminded us about the importance of taking care of our own well-being. The group has without a doubt succeeded in their goal: promoting teacher wellness.”

News Archive

Institutional research culture a precondition for research capacity building and excellence
2004-11-16

A lecture presented by Dr. Andrew M. Kaniki at the University of the Free State Recognition Function for research excellence

16 November 2004
The Vice Chancellor, Prof. Frederick Fourie
Deputy Vice Chancellors, Deans
Awardees
Colleagues and ladies and gentlemen

It is a great pleasure to be here at the University of the Free State. I am particularly honoured to have been invited to present this lecture at the First Annual Recognition Function for Research Excellence to honour researchers who have excelled in their respective fields of expertise. I would like to sincerely thank the office of the Director of Research and Development (Professor Swanepol), and in particular Mr. Aldo Stroebel for facilitating the invitation to this celebration.

I would like to congratulate you (the UFS) for institutionalizing “celebration of research excellence”, which as I will argue in this lecture is one of the key characteristics of institutional research culture that supports research capacity building and sustains research excellence.

Allow me to also take this opportunity to congratulate the University of the Free State for clocking 100 years of existence.

Ahmed Bawa and Johan Mouton (2000) in their chapter entitled Research, in the book: Transformation in higher education: global pressures and local realities in South Africa (ed. N. Cloete et. al Pretoria: CHET. 296-333) have argued that “…the sources of productivity and competitiveness [in the knowledge society and global economy] are increasingly dependent on [quality] knowledge and information being applied to productivity”. The quality knowledge they refer to here is research output or research products and the research process, which (research) as defined by the [OECD] Frascati Manual (2002: 30) is:

“…creative work undertaken on a systematic basis in order to increase the stock of knowledge, including knowledge of man, culture and society, and the use of this stock of knowledge to devise new applications”

The South African Government has set itself the objective of transforming South Africa into a knowledge society that competes effectively in the global system. A knowledge society requires appropriate numbers of educated and skilled people to create quality new knowledge and to translate the knowledge in innovative ways. To this end a number of policies and strategies like the Human Resource Development [HRD] Strategy for South Africa, the National Plan for Higher Education (NPHE) and the South Africa’s Research and Development [R&D] Strategy, have highlighted human resource development and the concomitant scarce skills development as critical for wealth creation in the context of globalization. The key mission of the HRD Strategy for instance is:

To maximize the potential of the people of South Africa, through the acquisition of knowledge and skills, to work productively and competitively in order to achieve a rising quality of life for all, and to set in place an operational plan, together with the necessary institutional arrangements, to achieve this.

The R&D Strategy emphasizes that maximum effort must be exerted to train the necessary numbers of our people in all fields required for development, running and management of modern economies. Higher education institutions like the University of the Free State have a key role to play in this process, because whatever form or shape a university takes, it is expected to conduct research (quality research); teach (quality teaching – and good graduates); and contribute to the development of its community! Thus the NPHE states that the role of higher education in a knowledge-driven world is threefold:

Human resource development;

High-level skills training and

Production, acquisition and application of knowledge.

Quality research output or knowledge which as argued is critical in determining the degree of competitiveness of a country in the knowledge economy is dependent upon quality research (process). Both the process of producing quality research and its utilization cannot and does not happen in a vacuum. It requires an environment that facilitates the production of new knowledge, its utilization and renewal. It requires skilled persons that can produce new knowledge and facilitate the production of new skills for quality knowledge production. Such an environment or in essence a university must have the culture that supports research activity. Institution research culture (that is a conducive and enabling institutional research culture) is a precondition to research capacity building. Without an institutional research culture that facilitates the development and nurturing of new young researchers it is difficult, if not impossible for a university to effectively and efficiently generate new and more quality researchers. Institutional research culture is also necessary to sustain quality research and quality research output or research excellence. It facilitates the development and sustenance of the institutional and people capacities required to do research produce quality research and generally attain research excellence!

We do recognize that the patterns of information and knowledge seeking, and knowledge generation vary among field or disciplines. For example, we know that in the humanities knowledge workers often work individually, and not as collaboratively as do those of the sciences, they all however, require supportive environments – institutional research culture to achieve and sustain research excellence. An institution does not simply attain a supportive research culture, but as Patricia Clements (English Department, University of Alberta, Edmonton) in her presentation Growing a research culture argues, research culture has to be grown [and maintained]. It unifies all natural and engineering scientists; medical researchers, humanists, and social scientists.

I therefore am of the view that Institutional Research Culture is critical to research capacity building and research excellence. I therefore want to spend a few minutes looking at the characteristics of research culture. To be effective, institutional research culture has grown and sustained not only at the institutional level, but also at the faculty, school and departmental levels of any university.

What is Research Culture?

In the process of researching on institutional research culture I identified several characteristics. Many of these overlap in some way. I want to deal with some of these characteristics; some in a little more detail while others simply cursorily. In the process what we should be asking ourselves is the extent to which an institution, like the University of the Free State, and its faculties, individually and severally, is growing and or sustaining this culture.

Institutional Research Strategy: As a plan of action or guide for a course of action, the institutional research strategy must spell out research goals that a university wants to achieve. It must be a prescription of what the university needs to be done with respect to research. As a strategy it is neither an independent activity nor an end in itself, but a component part and operationalization of the university policy or mission. ( Related to this is the Establishment of Institutional research policies)

Includes and makes public the targets, e.g. achieve so many rated scientists and make sure that every year we have so many SAPSE publications. That way people keep an eye on research agendas of the university and nation.

The UFS is obviously on its way, having launched its own Research strategy (A Strategic framework for the development of research at the University of the Free Sate. August 2003). Note that this strategy refers specifically to the “Culture of research” Fig 1

A set of administrative practices to support and encourage research. Patricia Clements (English Department, University of Alberta, Edmonton) in her presentation Growing a research culture argues that that research activity and output within the her Faculty (Arts) were very low and, in spite of the numbers of staff, with no Associate Dean for Research in the Faculty as though they had accepted that research belonged to Medicine and Science and Engineering, and teaching, separated from inquiry, belonged to the Arts. With the change in the thinking about research and development of research culture, it became clear that there was a major role for research support in a faculty her size (now about 360 full time continuing academic staff). The faculty developed a support system for research and began to address the SSHRC issues.

Reduce the bureaucracy system and micromanagement of research! This however, also implies that there is capacity and policies and procedure to manage and guide research processes

Establishment of Intellectual Property regulations and assistance

Research ethics policy and safeguarding by research administration

Focused, applied and suitable nature of the delivery mode (an institution open to new methodologies for conducting research

Programmes suited both full and part-time study particularly at graduate level (Mainly at Faculty/school and department level, and depending on what’s manageable)

Hiring senior academics to engage in, teach on and supervise postgraduate students to facilitate exchange of and transfer ideas and most importantly mentorship especially in view of declining numbers of researchers in particular fields

Quality instruction and facilitation in learning about research processes

A high retention rate of students maintained by the supportive and challenging learning environment and the use of online facilities to support collaboration and in-class learning

Availability of research grants: and awareness of sourcing funds from external sources like the National Research Foundation; Water Research Commission; Medical Research Council, private philanthropies and others outside the country. For example an institution should be able to assess how much of the slice the available funds (NRF etc) its able acquire and possibly top slice from institutional budget.

Adequacy of the financial reward system to encourage university staff members to do research (General Celebration of achievement for research excellence and achievement. This ranges form Annual reports mention; celebratory dinner. At Alberta researchers were given lapels. I don’t know of any academic who do not feel a sense of achievement to get into print or recognised. Access to research facilities within and outside the institution

Provision of infrastructure to support university-based research (e.g. equipment, admin support, etc.) – but also awareness of publicly funded and available research facilities and equipment!

Internet connectivity and changes in the bandwidth of the internet to download articles

Subscription to related bodies by the library so that researcher can download articles

Facilities and resources to attend international conferences to keep one updated

Number of visiting professors/speakers targeting senior scholars and invite them to lunch to ask them to participate and to encourage their best graduate students to do so within the institution and across institutions

Research training seminars for research students including young academics

Participation of staff/students in delivering research papers to national and international conferences

Establishment of research groups to provide interaction frameworks to achieve critical mass of research-active staff

Facilitation for more research time: Targeting new scholars and giving them reduced teaching loads in their first year or two for the purpose of developing their research programs. For the purpose of helping new colleagues to see the shape of South African research support, personalizing it, and creating research community

Take research to the community and argue its necessity, and utility

And, finally celebrating excellence. We must recognize achievement - parties and public recognition for colleagues who achieve splendid things in their research.

In conclusion, I want to reemphasize that research culture has to be grown it does not simply exist in an institution. If it is grown it needs to be nourished, nurtured and sustained. An institution cannot simply leave on borrowed reputation and expect to remain research excellent. It is on this basis that instruments like the National Research Foundation rating system recognizes excellence within a given period of time and not necessarily for a life time! This it is believed encourages continued research excellence.

THANK YOU and best wishes

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