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02 August 2023

Sporadic disruptions of academic activities occurred yesterday and this morning on the Bloemfontein, South and Qwaqwa Campuses.

In recent weeks, the university management has made various attempts to keep the campuses open for face-to-face learning and teaching amid challenges experienced with the disbursement of students’ National Student Financial Aid Scheme (NSFAS) allowances through eZaga, an online digital banking service, tasked with dispersing direct payments to NSFAS beneficiaries.

These attempts include, but are not limited to, the attendance of meetings by UFS representatives with NSFAS, arranged by Universities South Africa (USAf); meetings with NSFAS attended by Prof Francis Petersen, Vice-Chancellor and Principal; constant engagements with NSFAS by the university’s Financial Aid Office; a meeting with the Minister of Higher Education, Science and Innovation, Dr Blade Nzimande, to discuss the matter – this was postponed to a later date; constant engagements with the Institutional Student Representative Council (ISRC) on matters relating to NSFAS, etc. These attempts are, however, not acceptable to our students.

To minimise the risk to the academic programme, as well as the fact that this is a sector-wide challenge, the academic programme, (activities, classes, and assignments) will continue online as far as possible from 2 to 4 August 2023. Further information about students’ online academic programme will be communicated by the respective faculties.

The university management would like to thank our academic staff for their commitment during this time, and for ensuring that the academic programme continues through online delivery.

The university is not closed; all other activities will continue as normal.  All campuses are also accessible. The situation on the campuses is being monitored closely and the necessary security measures are in place to ensure the safety of students and staff.

The university’s protocol during protests provides guidance to students and staff on how to act during protests.

Students and staff will be updated on the situation.

News Archive

"Our clients come first"
2008-11-21

 
Staff from the Department of Finance discusses better service delivery to their clients.

According to Mr Chris Liebenberg, Director: Finance at the University of the Free State (UFS), all staff members from this department have committed themselves to client service.

“We want to make a positive contribution to the effective functioning of the UFS by establishing financial systems which are both efficient and user friendly, and which addresses the needs of our clients,” said Mr Liebenberg.

The importance of client service was impressed on staff members of this department at an intensive two-day programme which was facilitated by the Arbinger Institute. The result when clients are seen as barriers rather than persons, was discussed in detail. Staff members undertook to continuously put the needs of their clients first and to provide clients with the necessary guidance and support. Staff also undertook to build on the successes of the past and to make the necessary adjustments so that clients could have a good experience when they contact the department.

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