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26 July 2023 | Story Kekeletso Takang | Photo Charl Devenish
Prof Phillipe Burger, Prof Peter Rosseel and Prof Liezel Massyn
Prof Philippe Burger, Dean of the Faculty of Economic and Management Sciences, together with Prof Peter Rosseel and Prof Liezel Massyn, Head of the Business School, at the recent guest lecture hosted by the UFS Business School.

The business world today is confronted with continuous disruptions and uncertainty. Organisations are challenged to think about digitalisation, innovation, and transformation to remain competitive. Leaders must be able to take everyone with them on a journey of continuous change.

This is according to Prof Peter Rosseel, Director of MCR Consulting (a spin-off of the University of Leuven in Belgium) and Affiliated Professor at the University of the Free State (UFS), who gave the lecture in the UFS Business School. The title of the lecture was The Golden Triangle of Vision-Leadership-Culture: why changing behaviour is so difficult and what you can do about it? and it was aimed at challenging leaders to deal with disruptions and uncertainty, the lecture equipped attendees with the skills to do so. 

Prof Rosseel challenged attendees to stretch their thinking. “Change management is not a human resource function, it is a leadership concern. Leaders who want to see a change in behaviour should create conceptual conflict.”

Conceptual conflict

Laughter was coupled with moments of silence as Prof Rosseel, a visiting professor at the University of Leuven in Belgium, took attendees on a roller-coaster ride. He alluded to five examples of conceptual conflict, statements that shook the room. 

  • Team building doesn’t work, it is a waste of money.
  • Stop giving presentations, people only remember 4% of what was presented.
  • Take the word ‘consensus’ out of your vocabulary.
  • You can measure all you want; it won’t change behaviour.
  • Training as a strategy to change an organisation is a very bad idea.

He believes that conceptual conflict is important for the development of the culture of an organisation.

In addition to creating conceptual conflict, leaders should negotiate with their teams. “There are three ways to go about this; inform, engage/empower, and observe the change in behaviour. People want to be informed on time, people want control, and people want to know why. Meet these terms and you are well on your way to observing the change in behaviour. People can agree to change even if they don’t support it, as long as they believe it is fair.”

An attendee posed a question to Prof Rosseel: “In South Africa, we have trade unions, and this leads to a consensus approach to decision-making. How do we do away with consensus in decision-making?” Prof Rosseel responded by saing: “That’s the context within which you operate. You can’t change the context. Play the politics but never compromise the strategy implementation.”

The golden triangle of ‘vision – leadership – culture’ provides a framework within which organisations can operate. Vision is the content, while leadership facilitates the change in behaviour, and culture is created through strategy implementation and cognitive dissonance.

About the speaker 

Prof Rosseel’s field of expertise covers strategy implementation, change management, cultural and digital transformation, leadership, and learning. He travels the world to help leadership teams and their organisations to change (80% of his time). 

He also teaches change management, and digital and organisational culture transformation to first- and second-year students in the Master of Biomedical Sciences, third-year Bachelor of Criminology students, and third-year Bachelor of Psychological and Educational Sciences students. In 2024, he will also teach a postgraduate course to engineers on the same subject matter. In South Africa, he teaches in the Faculty of Economic and Management Sciences (20% of his time).

Read up on more programmes offered by the UFS Business School here.

News Archive

UFS ICT Services mentioned among global PeopleSoft pioneers
2017-10-23

 Description: Andrew read more Tags: ICT services, technology, innovations, PeopleSoft, Oracle, students, IT, awards 

Andrew Jusjong, Chief Officer: ICT, one of the main drivers
of PeopleSoft at the UFS. 
Photo: Rulanzen Martin

At the beginning of his term, the Rector and Vice-Chancellor of the University of the Free State (UFS), Prof Francis Petersen, mentioned to parents and prospective students the importance of the UFS being recognised globally as innovators. 

This month, Information and Communication Technology Services (ICT Services) were recognised by Oracle as one of the PeopleSoft Innovators at the Oracle OpenWorld (an international conference regarding all Oracle products) for deploying student self-service, using PeopleSoft Campus Solutions’ new Fluid user interface.  

Andrew Jusjong, Chief Officer: ICT, says, “This solution allows dynamic administrative setup regarding available degrees, customised messages, dynamic required degree-specific documentation, and integration with the Applications and Admissions module.”  He says it also includes self-service functionality that allows students to track the status of their applications, and provide additional documentation required for their study choices.

“The UFS is the only innovator in the European, Middle-Eastern and African region. Considering that the development team at the UFS is much smaller than their international counterparts, this illustrates that we do not have to stand back for our international peers regarding service delivery and the quality of service to our customers,” he says.

The PeopleSoft Innovator awards are presented to companies that are taking advantage of the latest capabilities and technologies provided by Oracle PeopleSoft in order to transform their businesses and their IT practices, while also providing benefits to the business and end users. The UFS has been making use of PeopleSoft applications since 2004. It currently makes use of three applications:

- PeopleSoft Financials for procurement, budgeting, billing, asset management, general ledger, journals, provisioning, payroll, commitment control, ad hoc claims, travel and expenses, and maintenance management.
- PeopleSoft Human Capital Management for HR data processes, recruitment, workforce management, remuneration management, leave management, employee self-service, and other HR activities; and 
- PeopleSoft Campus Solutions for student lifecycle management, applications and admissions, curriculum management, programme enrolment, student records, student financials (accounts), financial aid, graduation, alumni management, graduate research management, residences, and student self-service.

In the Higher Education sector, PeopleSoft is being used by over 900 campuses in 34 countries, across six continents. “This means that recognition was given to the university on a global platform,” says Jusjong.

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