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04 May 2023 | Story Lunga Luthuli | Photo Supplied
Juanita
As a member of the USAf Leadership Management Strategy Group, Juanita Burjins will help member universities and other key role players with their leadership and management development needs.

Juanita Burjins, Head: Leadership and Development in the Department of Human Resources at the University of the Free State, was recently appointed as a member of the Universities South Africa’s Leadership Management Strategy Group (LMSG). The appointment to the group in April 2023 is a testament and a recognition of Burjin’s leadership and expertise, not only in the field of human resources but also in the higher education sector.

The LMSG is responsible for initiating activities that would allow it to develop evidence-based influences on the work of Higher Education Learner Management (HELM), and to advise the board on the programmatic direction of HELM, including its financial sustainability and identifying opportunities for the growth and expansion of its post-school education and training.

As a member of the USAf Leadership Management Strategy Group – a position Burjins will hold for three years – she will contribute and provide strategic advice to the USAf Board, the Chief Executive, and the Director of Higher Education Leadership and Management, regarding planning, implementation, and monitoring. 

Burjins said: “I was nominated by the Skills Development Facilitators Forum; in the group, I will be responsible for engagement and alignment with member universities and other key role players in terms of their leadership and management development needs.”  

Beaming with pride, Burjins is looking forward to “working with a group of expert leaders within the higher education sector and contributing to enabling and empowering learning opportunities”. 

“I am proud that I could represent the University of the Free State in this capacity and contribute to the stability and effectiveness of institutional leadership and management in the higher education sector. With the opportunity, I am also looking forward to providing strategic advice, advocacy, and tactical programme management support for HELM, and identifying potential national and regional collaborations and partnerships with other universities,” added Burjins.

Burjins believes it is important to have the USAf Leadership Management Strategy Group in higher education, as it provides ‘strategic advice to the USAf Board on the planning, implementation, and monitoring of HELM for the engagement and alignment of member universities in terms of the leadership and development needs as well as the relevance and responsiveness of programme offering and other services in leadership and development.

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"Our clients come first"
2008-11-21

 
Staff from the Department of Finance discusses better service delivery to their clients.

According to Mr Chris Liebenberg, Director: Finance at the University of the Free State (UFS), all staff members from this department have committed themselves to client service.

“We want to make a positive contribution to the effective functioning of the UFS by establishing financial systems which are both efficient and user friendly, and which addresses the needs of our clients,” said Mr Liebenberg.

The importance of client service was impressed on staff members of this department at an intensive two-day programme which was facilitated by the Arbinger Institute. The result when clients are seen as barriers rather than persons, was discussed in detail. Staff members undertook to continuously put the needs of their clients first and to provide clients with the necessary guidance and support. Staff also undertook to build on the successes of the past and to make the necessary adjustments so that clients could have a good experience when they contact the department.

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