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05 May 2023
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Story EDZANI NEPHALELA
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Photo Supplied
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This audit process will assess the resources available and required for the implementation of a Language policy framework for higher education (2020) – such as the development of multilingual terminologies, translation services for teaching and learning materials, campus signage, as well as various multimedia collateral – including their quality and relevance to the needs of the students and faculty. The audit will include an assessment of existing resources and whether they are furthering implementation goals, and may also include the gathering of feedback from students and faculty to identify improvement areas.
Dr Nomalungelo Ngubane, Director of the UFS Academy for Multilingualism, said the process will help the UFS identify the essential languages resources that are available for the successful implementation of the 2020 Language Policy for Higher Education framework (LPHE). “The audit will identify how much has been done at the UFS and which institutions we can collaborate with, for example, in the development of Sesotho, so that we do not reinvent the wheel, but we close the gaps.”
Once the audit is completed, the institution will develop a plan for resource allocation to address the identified gaps. This may involve acquiring new resources, upgrading existing ones, or reallocating existing resources better to meet the needs of students, staff, and faculties.
Due to the impact this audit will have on various stakeholders, all staff and students are encouraged to participate. To attend the audit, please RSVP here by 30 May 2023.
"Our clients come first"
2008-11-21
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Staff from the Department of Finance discusses better service delivery to their clients.
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According to Mr Chris Liebenberg, Director: Finance at the University of the Free State (UFS), all staff members from this department have committed themselves to client service.
“We want to make a positive contribution to the effective functioning of the UFS by establishing financial systems which are both efficient and user friendly, and which addresses the needs of our clients,” said Mr Liebenberg.
The importance of client service was impressed on staff members of this department at an intensive two-day programme which was facilitated by the Arbinger Institute. The result when clients are seen as barriers rather than persons, was discussed in detail. Staff members undertook to continuously put the needs of their clients first and to provide clients with the necessary guidance and support. Staff also undertook to build on the successes of the past and to make the necessary adjustments so that clients could have a good experience when they contact the department. |