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08 April 2025 | Story Precious Shamase | Photo Supplied
Sifiso Banda
Sifiso Banda balances library duties and academic goals, showcasing innovation and resilience at the UFS Qwaqwa Campus.

In the heart of the University of the Free State Qwaqwa Campus, Sifiso Banda's story is one of ambition, and the seamless fusion of seemingly disparate worlds. Balancing his role as Senior Assistant Officer: Circulations and TK Mopeli Makerspace in the library with the rigorous demands of a BSc Honours Degree in Computer Science, Banda has not only excelled but also inspired.

 

Overcoming challenges fuelled by dreams

"Computer Science is my primary passion," Banda explains, his voice resonating with determination. "Being in academia allows me to interact with ever-evolving technologies. I love problem-solving and creating new ideas to help my community. “However, the path was far from easy. Juggling a demanding job with intense academic pressure led to sleepless nights and near-burnout. "It required immense professionalism in time planning and management," he confesses. "I almost gave up, but the unwavering support of my colleagues and supervisors kept me going."

Banda's journey is a testament to the power of perseverance, fuelled by a deep sense of responsibility and gratitude. "I had to remind myself daily who I was doing this for," he says, his voice filled with emotion. "My late mother used her last savings to register me for university, giving me an opportunity she never had. That memory pushed me through the pain."

 

From theory to practice: Innovating library technology

His unique position within the library has provided an unexpected synergy with his Computer Science studies. "I saw a gap to bridge theory with practical application," Banda explains. "I want to use my tech skills to innovate and make education engaging, developing systems and apps that simplify student life."

He discovered that library science extends far beyond traditional book management. "It's not just borrowing and cataloguing," he says. "There are diverse career paths for a computer scientist, such as systems librarian."

Banda's practical application of his computer science knowledge is evident in his daily work. He plays a key role in managing and configuring the library's technology, including RFID self-check machines and automated chutes. Notably, a YouTube demonstration he created showcases his ability to bridge the digital divide for library users.

The most daunting challenge was his mini-dissertation. "It demanded immense time, often encroaching on my work hours," he recalls. "Balancing coding, documentation, and assisting patrons was incredibly difficult."

 

Evolving technology and support

His fascination with computer science stems from its dynamic nature. "Technology evolves daily," he says. "I'm particularly drawn to artificial intelligence and machine learning, as I envision a future where everything is digitised. My childhood dream was to build robots that could assist in households."

Banda credits several mentors for their profound impact on his academic journey. Prof Richard Ocaya, Prof Lehlohonolo Koao, Dr Andronicus Akinyelu, and Adebola Musa all provided crucial guidance and support. He also acknowledges the invaluable emotional support from Nonhlanhla Moleleki, a counsellor, and Khethiwe Bhiyo, his academic adviser. "The community at large played a vital role," he emphasises.

His advice to students working while studying is simple yet powerful: "Everything is possible with consistency, persistence, determination, and dedication. Keep focused, no matter how long it takes."

His research project, an online dining hall purchasing system, exemplifies his commitment to community-driven innovation. "It has reduced wait times and queues across our campuses," he says proudly.

Looking ahead, Banda plans to pursue a master's degree, aiming to combine his library experience with his technical expertise. "I envision libraries becoming increasingly digitised, and I want to be part of that evolution," he states.

The skills he gained – time management, multitasking, collaboration, and the courage to seek help – will be invaluable in his future endeavours. "Most importantly, believe in yourself," he concluded.

News Archive

National Human Trafficking Resource Line a victim-centred approach to combating crime
2017-08-24

Description: Beatri Kruger Tags: Beatri Kruger 

Prof Beatri Kruger, Adjunct Professor at the
UFS Faculty of Law. Photo: Supplied

As a response to the rising number of human trafficking cases in South Africa and around the world, key role players in various fields have pulled together to come up with workable solutions on how to stop the crime and assist victims. Some of the work being done by NGOs and law enforcement agencies has been supported by insights from research conducted in communities and by academic institutions. According to Prof Beatri Kruger, Adjunct Professor of Law in the Faculty of Law at the University of the Free State and experienced researcher in human trafficking, support for victims has grown in leaps and bounds with the help of the latest technology. More and better quality information can be collected to strengthen efforts of combating the crime,” she said.

One such technological development is the national Human Trafficking Resource Line, which provides various services, including information on trafficking activities, assistance to agencies working with victims of trafficking in persons (TIP), creating a network from which data can be collected, analysed, and activities tracked, in order to ensure the best service to victims.

The resource line connects callers, often victims of TIP or anonymous tippers, to service providers in social services, law enforcement, places of safety, medical facilities, and government agencies, especially during emergencies. 

Resource line a helping hand to victims

The resource line was established in 2016 and has replaced the previous helpline. This line provides more services and resources than just a helpline. Through partnerships, it works to strengthen local and national structures that can assist victims over the phone. 

Call specialists are trained by Polaris, an American company using international standards and protocols. The call specialists are available 24/7 to take reports of human trafficking confidentially and anonymously. They put victims in touch with service providers for health screening, counselling, and repatriation if they are from another country, and also assist with case management.

Empowering service providers is the key to success

Support for service providers such as NGOs, safe houses, and government departments in the network is in the form of skills training programmes for staff, and a referral system in various provinces around the country. There are good referral partners in each province, as well as provincial coordinators ensuring accountability regarding cases, mobilising services for victims, and coordinating the referrals and response.  

To strengthen the network further, services provided in each province are being standardised to ensure that the right people are contacted when handling cases, and that key stakeholders in each province are used. The strength of the provincial provider network is key to offering victims of human trafficking the services they need.

Human trafficking is a crime that permeates multiple academic disciplines and professions. Therefore, information collected from victims through such a helpline and collated by agencies, will assist academic institutions such as the UFS in furthering their research, while strengthening the content of academic programmes in fields such as law, law enforcement, social sciences, health sciences, and international relations.

The number to call for reporting or providing tips on TIP-related crimes and activities, is 0800 222 777.

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