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07 April 2025 | Story Leonie Bolleurs | Photo Supplied
International student symposium
Seithati Ramonaheng at the International Students Policy Review Symposium, where she contributed to discussions on policy alignment and student experiences.

Seithati Ramonaheng, who supports International Students Administration, Immigration, and Medical Aid in the University of the Free State (UFS) Office for International Affairs, was recently invited to attend the International Students Policy Review Symposium hosted by the Vaal University of Technology.

 

A platform for change

According to Ramonaheng, the symposium was more than just a platform for discussion; it was a catalyst for change in how South African universities and policy makers address the challenges and opportunities of international education. “By engaging diverse stakeholders and thoroughly reviewing both the legal and institutional frameworks, the symposium aimed to contribute significantly to the creation of inclusive, accessible, and supportive environments for international students in South Africa,” she said. During the event, she also presented on the inconsistencies between the Immigration Act and the practices. 

In her presentation, Ramonaheng shared findings from data collected across various institutions, which closely aligned with the experiences of international students at the symposium. These students highlighted the challenges they face when applying for study visas. Additionally, recommendations were put forward to help ease these difficulties.

She continued, saying that it was inspiring to connect with other professionals and gain new perspectives that she believes will be beneficial to their team in the UFS Office for International Affairs. The symposium brought together key voices in international education, including Advocate Sipho Mantula, a human rights lawyer from the Thabo Mbeki School at UNISA; Rudy Petersen, a strategic manager at UJ; and Segomotso Phetlhu, managing director of the International Students African Union (ISAU). Student leaders from the University of Venda, UJ, and Sefako Makgatho Health Sciences University also participated in the discussions.

 

Improving the student experience

International students from Nigeria, the Democratic Republic of Congo, Kenya, Zimbabwe, South Africa, Eswatini, and Lesotho shared their experiences and proposed ways for higher education institutions and the Department of Home Affairs to improve the international student experience.

Ramonaheng found the symposium to be a valuable experience that allowed her to get a deeper understanding of international students’ experiences as a whole. She looks forward to applying her insights within the UFS Office for International Affairs to further support international students. She will also contribute to the scholarship of internationalisation by publishing research that documents the immigration experiences of international students. 

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"Our clients come first"
2008-11-21

 
Staff from the Department of Finance discusses better service delivery to their clients.

According to Mr Chris Liebenberg, Director: Finance at the University of the Free State (UFS), all staff members from this department have committed themselves to client service.

“We want to make a positive contribution to the effective functioning of the UFS by establishing financial systems which are both efficient and user friendly, and which addresses the needs of our clients,” said Mr Liebenberg.

The importance of client service was impressed on staff members of this department at an intensive two-day programme which was facilitated by the Arbinger Institute. The result when clients are seen as barriers rather than persons, was discussed in detail. Staff members undertook to continuously put the needs of their clients first and to provide clients with the necessary guidance and support. Staff also undertook to build on the successes of the past and to make the necessary adjustments so that clients could have a good experience when they contact the department.

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