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02 April 2025
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Story Nomonde Mbadi
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Photo Supplied
We wish to inform you of a technical challenge that has affected the performance of our Online Application portal since its opening on 1 April 2025. In close collaboration with our ICT department, the Directorate of the Registrar is actively working to address these issues to restore optimal functionality.
We understand the importance of this system for our prospective applicants and are committed to resolving the challenges swiftly. Your patience and understanding during this period is greatly appreciated.
Should you receive queries regarding this matter, please advise stakeholders that our team is fully engaged in rectifying the situation; we are optimistic about a timely resolution.
Thank you for your continued support and cooperation.
Director: Student Recruitment Services
"Our clients come first"
2008-11-21
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Staff from the Department of Finance discusses better service delivery to their clients.
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According to Mr Chris Liebenberg, Director: Finance at the University of the Free State (UFS), all staff members from this department have committed themselves to client service.
“We want to make a positive contribution to the effective functioning of the UFS by establishing financial systems which are both efficient and user friendly, and which addresses the needs of our clients,” said Mr Liebenberg.
The importance of client service was impressed on staff members of this department at an intensive two-day programme which was facilitated by the Arbinger Institute. The result when clients are seen as barriers rather than persons, was discussed in detail. Staff members undertook to continuously put the needs of their clients first and to provide clients with the necessary guidance and support. Staff also undertook to build on the successes of the past and to make the necessary adjustments so that clients could have a good experience when they contact the department. |