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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
Library Read More Anja Aucamp
Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

Kovsies beat Maties
2011-02-01

Captain Willie Britz in action duringthe Shimlas’s battle against the Maties
- Photo: Van Zyl Naudè

The second game in the FNB Varsity Cup season ended on a high note for Kovsies’ Shimlas when the try of no. 14, Jamba Ulengo, brought the score against Maties to 21-15. With this game, expected to be the toughest in the season, Shimlas exceeded many expectations.

Dougie Heymans, Team manager for the Shimlas was very excited about the team’s achievements against the Maties. “Everybody knew the guys can play; last week they put unnecessary pressure on themselves.” The team’s excellent defence against the Maties – who is known for their great forward’s game – was the deciding factor in this second game of the season.

Jaco Colyn, who played flyhalf, was announced as man of the match.

Not only did the players play better than last Monday; more enthusiastic students and other supporters from the university community also came to support the Shimlas. With this Madelief was announced as the residence that revealed the best Kovsie spirit, winning themselves a flatscreen television set to the value of R5 000.

Next Monday Shimlas will play against the team of the University of Johannesburg at the UJ Stadium.
 

 

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